momence.comReviews of momence.com

4.0375 reviews
Internet & Software

momence.com

About momence.com

Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.

momence.com (momence.com) has 375 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Website: momence.com
Category: Internet & Software
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 89% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Zack K.

Sep 10, 2025

The software is fundamentally broken

The software is fundamentally broken. I am not going to go into all the ways this is true, but basically it is a bit of a mess. The main points that cause the biggest headaches are:- There is zero facility to edit or void transactions. Little thought has been given to customer credits and how these should work. Audit trails and information relating to transactions is lacking. The information sent to Stripe is utterly broken, no description or detail of the transaction and frequently missing fundamental information about who the customer even was. Sales reports are also useless and not very accurate , particularly as there are incorrect transactions left that cannot be fixed or voided (see point re editing transactions). They also lack any form of customisation. Company has been fundamentally unwilling to fix the glaring issues and made assurances before sign up that did not eventuate. Honestly just stick well clear of this software. All it will give you is frustration and headaches.

Response from momence.comSep 11, 2025

Hey Zack, we're very sorry to hear your experience with our software has not been satisfactory. Our recommended best practice for (1) voiding transactions, and (2) transaction reporting is: 1. Voiding transactions: You can void transactions from a customer's profile: click Activity > History > locate the transaction > click the drop down to the right > click Void purchase. You can also refund this way in money or Momence credits. The act of voiding removes the transaction entirely, allowing you to recharge the customer the correct amount. 2. Transaction reporting: In Stripe, within the transaction details, you should find a breakdown of the amount, currency, customer info, and a detailed breakdown of fees associated with the transaction. If there's any info missing, flag it to our support team and we'll take a closer look. Sales reports will update to reflect void / refund activity made using the directions above. We're always open to hearing suggestions on how we can improve and invite you to share your thoughts at [email protected].

About momence.com

momence.com (momence.com) has 375 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Website: momence.com
Category: Internet & Software
Listed on Five Star Index: 2026