MollyJewelryUSReviews of mollyjewelryus.com

Response from MollyJewelryUSJun 3, 2025

Hi Jeffy, thank you for reaching out regarding this matter. First and foremost, we would like to express our sincerest apologies for the experience you had. Since our products are handcrafted to order, we require a production period that corresponds to the production time option you selected when placing your order on our website. We noticed your review source is organic; therefore, we cannot access any of your order information, and we are unable to locate any orders under your name. We were also unable to find any relevant threads by searching for your name in our email system. To assist you with this, please contact us with your name and order number. We will get back to you as soon as we can.

Response from MollyJewelryUSMay 16, 2025

Hi Kristin, thank you for your feedback. Upon checking, you ordered a marquise cut moss agate ring in 10K rose gold for $331, and we fulfilled your order as you selected. We noticed you asked for a refund, but didn't mention the reason, so we kindly required a 35% restocking fee as per policy stated. If you think it's a quality issue or are not happy with the materials used, we are committed to finding a solution to make things right.

Response from MollyJewelryUSFeb 20, 2025

Hi Britney, thank you for taking the time to write the review. For the problem you experienced, we would like to explain as follows: 1) We suggested upgrading the gold to 14K to improve durability because the cut from the broken ring showed that it was not caused by regular wear. Although it was not a manufacturing defect, we also offered an option of a free 10K replacement ring, as the ring was purchased not long ago. 2) Regarding the upgrade cost, we mentioned that in addition to the price difference, there would be a $100 crafting fee. In the subsequent conversations, we clarified this point again and came to an agreement 3) During the New Year holiday period, there was a change in our on-duty colleagues, which resulted in the oversight of the email in which you had returned the ring and provided the tracking number. The return address and payment link were resent. We apologize for this oversight. We can see your new ring has been delivered, and everything should be going well. Please feel free to contact us if there is anything else we can assist with.

Response from MollyJewelryUSJun 10, 2025

We're truly sorry to hear about your experience and appreciate you taking the time to share these details. We understand how disappointing this must have been, especially when the ring was worn with such care. To clarify, the engagement ring you purchased is crafted from sterling silver with a rose gold plating. Like all plated jewelry, the outer layer can fade with regular contact or friction, but it is certainly not our intention for it to wear so quickly. We apologize if this fell below expectations. Please know we offer a complimentary re-plating service for eligible orders within 6 months. If your order is still within this period, we would be happy to help restore the ring at no additional cost or to upgrade with only price difference between solid gold. Your feedback is important to us, and we'll continue to review our processes to ensure our quality and communication meet the standards our customers deserve.

Response from MollyJewelryUSJun 10, 2025

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your frustration with the sizing process and communication. We sincerely apologize if your email did not receive a timely response, we always strive to respond as quickly as possible and are reviewing this to ensure it does not happen again. Regarding the sizing issue, we appreciate your honest input. Based on feedback like yours, we've improved our sizing guide to make it clearer and more accurate for future customers. While we regret that we were not able to provide the experience you deserved, we genuinely value your feedback and are using it to improve.

Response from MollyJewelryUSJun 10, 2025

Hi Riley, we're sorry to hear that you were disappointed with your experience. To clarify, all of our pieces are made-to-order specifically for each customer, which is why a 35% restocking fee applies to returns and exchanges. This policy is clearly stated on our website and is intended to help cover the labor, materials, and time invested in creating each custom piece. We understand that this may not have been the outcome you hoped for, and we truly regret that our efforts did not meet your expectations. Our team is always here to provide clarity and support throughout the process, and we welcome any questions before or after purchase.

Response from MollyJewelryUSJun 10, 2025

Thank you for your feedback, and we're very sorry for the frustration caused. We sincerely apologize for the sizing issue and any miscommunication during the resizing process. If you request a size change during the production process, we will do our best to accommodate it. If we agree to make the change but fail to do so, it may be due to an oversight. Please feel free to contact us to resolve the issue. Regarding the gemstone certificate, we want to clarify that we have already discontinued our partnership with the previous certificate provider you mentioned. In light of feedback like yours, we have stopped issuing those certificates and have refunded the certificate fee in full. Please rest assured we take your concerns seriously and are continuously working to improve both the quality of our products and the clarity of our communications. If there is anything further we can assist with, we would be happy to help.

Response from MollyJewelryUSJul 7, 2023

Hi Bob, We’re truly sorry to hear that the ring did not meet your expectations. To clarify, the engraving is applied on the inner side of the band, not on the gemstones. We understand that it can be small due to the limited surface area of dainty bands, but we always do our best to make it legible within the constraints of the design. Regarding gemstone size, we do publicly list the approximate dimensions of all stones on our product pages. We're always happy to provide further clarification on measurements, photos, or customization options if requested before purchase. We also regret to hear that our communication fell short. We value transparency and customer satisfaction, and we’ll make sure to review this internally for improvement. If there's anything we can still do to assist or resolve the issue further, please feel free to reach out to us directly.