Located in a suburb of Saint Louis, Missouri, MOHELA employs nearly 600 loan servicing professionals who are committed to providing excellent customer support on behalf of the Department of Education for the school and borrower accounts that have been ...
MOHELA (mohela.com) has 133 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Investments & Wealth · Columbia, Missouri
Excellent
Investments & Wealth · Kansas City, Missouri
Excellent
Investments & Wealth · Columbia, Missouri
Excellent
Investments & Wealth · Ballwin, Missouri
Excellent
133 approved reviews, newest moderated first
Laura U.
Harassing phone calls all day long if you're even one second late on payment. Please calm down and recognize that people work and can't take phone calls, and you are tying up my only line. Your 20 calls a day will make no difference in my response time. I am sure this review will do nothing, and they'll continue, but I am fed up with their antics. I wish I could give zero stars
Misty J.
Absolutely trash customer service. Can't hate this enough!
O O.
Mohela messed up my student loan repayments so badly, I had to break down and call them even though I knew it would be an awful experience. Waited 90 minutes to speak with a representative who then forwarded me to an "advance rep"-- wait time was a whopping 3 hours, so I asked for a call back. The call went straight to voicemail, and the number they left was the original number, so I started from the beginning. Now waiting for a call back from a rep that won't be able to help me and will have to advance my call again. Also sent them an email a week ago and they have yet to respond.
Joseph C.
The absolute worst in every way.
Vi L.
Worst company I have ever dealt with. Government should close this down.
IK
This company is the absolute worst!!!! I truly hope the federal government find a new servicer!!!. They keep you on hold for hours, and then transfer you to some one else and they put yo on hold for hours, only to not be able to assist you with your issue. I have been trying to get my records of payment for weeks now and have not been successful. They sent me an email stating that I should look at my account history for that information. The account history does not have your name or account number and the payment records are all convoluted and you cannot make head or tails of them, this is ridiculous!!! If I could give them zero stars, I would. They are awful!!!
Howard R.
This is so ridiculous. Terrible experience so far. This is the worst company ever. The customer care service is so horrible. I really wish I never got this loan because of the whole failed payments. I was fully stressed so much while on call. I was finally able to pay them off using mygains on-Morewins, if not the company would have been a total mess to my life.
kate P.
I wish I could give 0 star. Terrible customer service. I wish I never got this loan.