MOHELAReviews of mohela.com

My forgiveness which they finally after many phone calls and saying I have to call elsewhere, in otherwords phoning them did nothing but cause frustration and refusing to give any information Mohela has now admitted that my forgiveness is confirmed yet I have nothing but verbal confirmation of this because I have paid over 300 on time payments the resolution and final answer is delayed delayed delayed. Mohela continues to delay because if they continue I will not be within the grace period and this causes a fortune in taxes to be paid at end of year. Bad and might I say illegal business practices. You should be ashamed.

Mohella reported a default in my daughter’s student loan however they never sent a payment due or payment plan. We paid the loan in full and they refused to rectify the default report

If I could give a zero star I would! My student loan was paid off in Jan. Resulting in a $900+ refund. It is now Sept. 11 2026 and I have still not received a resolution. I have Multiple recordings of conversations with managment. Everytime I call I am placed on hold for ever and if you ask for a supervisor they send you to a CB line. I am now almost a year into this being paid off and all I get everytime I call is we need to research. Literaly its paid, over paid Issue the refund. I spoke to the US Treasurey Dept. Re: Student loans. This is who told me to recor all of my conversations and get as many peoples names that I spoke to as I could. If you run into a similar situation record/document every conversation you have with them, your gonna need it!

I paid off my student loans with these money bandits and prior to paying off I cancelled my auto debit. Next few days rolled around and bam auto debit came out. LMAO because I knew this was going to happen. I encourage everyone to run from this place it’s not worth the hassle.

Do not use them!!!!!... they are a scam. I paid off my loan on August 8 of 2025 in full, which I did with a representative because the amount was 19,000 and change. The rep advised I call back 14 days later to make sure there was no lingering interest. I called back on Sept 9 and paid $.12 cents, which again I had to have a rep assist because the amount was so low. I decided to check my account in January of 2026 just to make sure everything was ok, and thank god I did. The website reflected a $247 balance which made no sense. Over the serious of 7 months, I went through numerous "escalated supervisors" to try to figure out where the balance came from. When you call you have to explain the situation each time to a "regular rep"..only to be transferred to an "escalated supervisor", which is a recording stating there are none available lol, and they will call you back within 24 hours. So not only did I have to wait to be called back but had to keep my phone on me at all times, so I did not miss their call. After many months, one supervisor finally could explain that it was interest that they applied to my account after I had paid it off. Her excuse was that they were posting interest and had not gotten to my account before I paid it off. When all was said and done, I managed to have the account adjusted to a balance of $93.47, which the last supervisor I spoke with said because it was under $100 they would write it off. She said the accounting department is the only one that can write it off and that I would have to call and put in several requests from a supervisor to reach out to the accounting department before they would actually write it off. Long story short, I wasted over 7 months trying to resolve a balance I never should have had. Only to finally pay the $93 and change. They intentionally give you the run around, so eventually you give up and just pay the balance instead of wasting months of time which is what I did. I would never use them again, they are incompetent, theives. BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!

Called in to get assistance- instantly the representative asked for my SSN. As soon as I provided and I asked a simple question on my account she told me she needed to transfer me to an advanced agent. I don’t have time to hold on line for another hour. Get agents that know the system so that people are NOT wasting their day to be told something ridiculous. Sooooo Disappointed with this platform. —ALSO GET AN APP-

DUCK this company. Make you sit there for 15 minutes while they calculate a new repayment rate -- get the rate and it's still too high -- then he says it only works out if I pay today when I ALREADY SAID I can't pay til tomorrow. Have to call back and go through the calculations again tomorrow...even though he just did it...and my job situation won't change in a day. DUCK MOHELA.

I have spent several hours on hold to speak with someone and I am still waiting. I got one lady after holding and she said I needed advanced help. I am still waiting. They do not have email either. This is so frustrating 😤. This is day three and I have spent at least 5 hours on hold. I don't think they care.