MOHELAReviews of mohela.com

Mohela is horrible!! I have submitted documents to them several times that shows that I worked for the companies that I provided the public loan forgiveness forms for, and they have still yet to review those documents even after having the information for well over a year now. If they would review the information I have submitted then my student loans would have been forgiven by now because this information covers all the months I had remaining.

If I could give a negative rating I would. Mohela is so incompetent. I have made a number of calls to their toll free number for weeks and have hung on hold for hours without getting the assistance I need. Department of Education how are we suppose to take care of our Mohela business when Mohela won't take care of US!?! Why hasn't this been addressed with so many of the same complaints with Mohela? Is anyone working for the American citizens (Mohela customers)? Doesn't appear to be the case. With this being the situation please have some mercy for Mohela 'customers'.

Impossible to get anyone on the phone or an email response. My student loans are a mess, payment count has over 10 years of missing payments and only get the runaround from MOHELA.

Mohela is one of the governments many scam agencies, I can completely understand people wanting to see the DOE shut down when their experiences are with federal companies like Mohela and additional entities like the Consumer Financial Protection Bureau (CFPB) only exist to check a box and pretend that they hold these scam agencies accountable when their continuous reply is the same "the company says they are still working to resolve your issue" BS. I have submitted 2 complaints about the same refunds I was supposed to receive from Mohela and this process started back in December 2023. It is now the end of February 2025 and I have not received a penny back for the nearly $1,000 I am owed that they supposedly are still working on even though they reversed those payments in my account 6 months ago. I have now had my loans reconsolidated through AidVantage who also paid the full balance of what was reflected in my Moheal account so now they have been paid twice for payments they reflect as refunded. If it takes you over a year and you still can't figure out how to issue a refund your workers are highly incompetent and you need to be shut down.

A five hour wait on the phone. What the hell. One time I waited an hour then it dropped me. No such thing as customer service and emailing is not an option. It’s like hiding Devin’s the facade of a computer. It’s not like they have an office to visit and nearly impossible to reach via phone. I feel scammed. When you are lucky to reach them, the workers are incompetent pushing you to studentaid services which they will tell you to get hold of your lender. It’s a back and forth dilemma

If I could give no star I would. One of the worst paces to do business. Waiting hours (3 was the longest) to speak with someone only to be transferred and need to wait another few hours. After sending a written request, it took nearly 6 months for them to place my loans in repayment. Because of their incompetence (my loans were finally forgiven), I ultimately overpaid by $8k that I cannot get back!

ABSOLUTE GARBAGE! Every time you call customer support, it's a minimum 4-hour wait, with 6-7 hour wait times being the norm. Almost impossible to reach an "advanced agent" who can actually help you! Even worse, they will purposely delay processing forbearance and IDR applications and start billing you full price even though federal laws prohibit them from doing this! ILLEGAL.

My account has been incorrect for 6 months. I have contacted them 3 times to fix it. It took 2 hours of waiting on the phone to get a person. They said my account would be fixed in about 10 business days. Two months later and it is still incorrect.