Located in a suburb of Saint Louis, Missouri, MOHELA employs nearly 600 loan servicing professionals who are committed to providing excellent customer support on behalf of the Department of Education for the school and borrower accounts that have been ...
MOHELA (mohela.com) has 133 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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133 approved reviews, newest moderated first
Pattie M.
Making payments nothing goes to the principle. Nothing. Hold times are hours when phoning. and if anyone answers they are clueless. No one can tell us what we have paid to principle and interest. There is NO accounting. Each payment goes towards nothing and the amount owing continues to increase. How can a class action lawsuit be filed!!
Danie
Horrendous customer service. I have not had this experience with any other company. It's brutal and making me worried that I will have issues with payments. They should not be allowed to administer student loans.
Danielle Z.
If I could give a 0, I would. Every time I need to access my account they move to another platform in which I am forced to try to access my account, except I am unable to because somehow they can't recognize any of my information. This happens EVERY SINGLE TIME. The real kicker? I called their "customer service" number and was told my wait time was 3 HOURS. Ridiculous. I don't have time to call them on the days their automated message says is the "best time to call them" because I am working adult. Wish I could have chose another loan servicer.
Anonymous
Mohela is just as predatory as Navient! WORST customer service EVER IF you can stand the 3 hour wait.
Cynthia M.
What is happening here! The wait is terrible then only for the agent to have to transfer you to a tier 2 agent them it’s another 4 hour hold! Should they be hiring? Who manages this place and thinks it’s acceptable I’m trying my best to move from this student loan platform If I could rate it at a zero would!
Wendy Z.
WORST LOAN COMPANY EVER. THOSE HAVING PROBLEMS, CONTACT YOUR LOCAL GOVERNMENT AND FEDERAL GOVERNMENT. I HAVE. THEY NEED TO KNOW ABOUT THIS AND SHUT THEM DOWN! Daughter has been trying to pay this and each time her payment is rejected. She continues to pay and get rejected. Yesterday they contacted her to say that she now owes the full amount and they will be charging her the full amount because she has defaulted on the payment. No one is available to contact. She ends up on hold for 5+ hours each time. DO NOT get a loan from them. If you have one, alert local governments. They need to know about this company.
A V.
Terrible! Automatically switched to this awful student loan servicer and wished I never was! Can’t contact anyone live over the phone EVER, and I never get more than an automated, generic response via their “secure email” feature! I paid off my student loan and they hesitate to send me documentation, a letter, showing this?!?! DO NOT RECOMMEND - SWITCH IF YOU CAN!!!!
Lorenzo F.
Wait 7 hours on hold to be transferred to another department for another 6 hours wait, but ofc offices close at 5