MOHELAReviews of mohela.com

I’ve never been so frustrated with a company in my life. I’ve been waiting for a refund since November, and here we are months later with absolutely no resolution. The website is a complete mess, and I can’t get ahold of anyone—phone calls go unanswered for HOURS, emails are ignored, and I can’t even get the help I need through their supposed "customer service" portal. The wait times alone are outrageous. I’ve spent over THREE HOURS on hold multiple times, only to be disconnected or hung up on. It's beyond unprofessional. How a company like this continues to operate without any accountability is baffling. At this point, I have no faith that they will ever resolve my issue. This is not just bad customer service; it’s borderline neglect. I would highly recommend avoiding this company at all costs if you don’t want to deal with endless frustration and disappointment. I’m seriously considering filing a complaint with the Attorney General's office at this point because this level of service is unacceptable. Please, save yourself the headache and look elsewhere for your loan servicing needs.

I am another person who wishes to give a negative number. I have paid Mohela back all of my loans but the site only has part of my payments actually processed (yet they have processed the full amounts of course). I can not get through. StudentAid.gov should not be doing business with this outfit.

Evil parasites that profiteer off of screwing people out of their own tax dollars. Never helpful, always messing up, super long phone waits. Education in the US is a scam.

Is there a negative star option? I've been trying to contact Mohela since they stopped accepting my payments and payments were being sent back to me 3 months ago. Everyday you call, it's a 2-3 hour wait time, which is unacceptable. I've chosen the "call me back" option numerous times, and nobody ever calls you back. I've tried emailing them, but get an autobot response. I mean....Do you want your $ or not? Anyway, I finally got ahold of a human being at Mohela today, and although she was very nice, she said she can't help me because she is not in that department. Horrible customer service, horrible website (which won't recognize my account credentials) and horrible overall company to deal with. I'm ready to pay off my loan and finally be done with Mohela, just please call me back so I can make that happen!!

If I could do negative five, I would. They are not complying with the federal mandates. 1-They pick and choose which loans they put in deferment for full-time college attendance versus all federal loans 2-They will put you in delinquent status without a single statement or notification despite college attendance 3-They do not mark loans as paid in full even when paid in full. 4-They will re-bill you even after a payment is made, i.e. payment made because of #2 on 2/28 then another bill was generated and due for the same loan on 3/3 despite the original due date being 3/28 for the supposed delinquent amount. 5-Customer service is like playing roulette because one never knows if the representative will know the federal mandates or if you will be either placed on hold because "they are not dealing with you" or hanging up on you because you quote the federal mandates pertaining to federal loans and college attendance. I have had nothing but problems since being forced to change to Mohela as my loan servicing agency. I was not provided a choice. I had to provide a date but that was only one of many because there have been so many I have started keeping screenshots and records.

I’ve been trying to reach a representative at MOHELA since October 2024 without any luck. Now my payments are delinquent and it’s going to impact my credit. It’s absolutely absurd. The U.S. Department of Education needs to terminate their contract with these crooks immediately!

They never sent a renewal notice. They sent a bill in January for $186. I'm on SS and on IDR for 0 $.

My loan was transferred to Mohelia from another servicer in October 2024. When my recertifucation time came in January 2025:: they would not process my IDR paperwork. They kept making excuses that I needed a name change, which was already done with the prior servicer, and also said they could not read the application. (The application only had my and my husband’s signatures which were quite legibile). Then, they told me IDR would increase, I am retired and only on Social Security, have always had a very low pay amount. So, I had to make my fifth call in few days to them and they then told me to ask for a recalculation, which I submitted. Today I see the IDR got approved, but they won’t tell me the amount until the end of April! So I have to make another call to see if they will give me the amount!!! Awful company, I miss my prior servicer!