MOHELAReviews of mohela.com

They have the rudest customer service people! When you tell them you can not understand them, they get so hateful!!

Yeah, look at the other reviews. These guys are terrible. I can't believe my Federal loaned was automatically sent to this company who doesn't even possess a BBB accreditation. I later refinanced to a private loan and there was a $1500 discrepancy (meaning increase) on my balance upon the transfer. It has now been 5 months since then and I am told it will be another 6 months before I receive my refund. This doesn't include the increased interest I have been paying on an incorrect balance. However, the hours I have spent on hold to speak with nearly incompetent employees will never be refunded. The lack of care and concern my the "specialized" staff is preposterous. If you have a choice, steer clear of these guys.

I will give 0 stars. I am waiting on a refund of my overpayment. 90 business days as promised is way past and no sight of even a penny. THIEVES LIARS AND CROOKS SCAMMED MY MONEY.

bunch of Thieves and Liars there's no one to talk to

MOHELA is the worst!!!!! I paid off a loan for $844.00 for a specific loan in 04-2025. They reversed the loan payment I paid one year ago and now they are saying I owe them again on a loan that I paid off one year ago.

They make it impossible to get ahold of anyone, waste no time threatening legal over a student loan….. and the least cooperative company. This place has no morals or human decency, I wish the worst for this company frankly

Mohela is the worst. You can never get a hold of them. We're talking 4+ hour waits and that's if they pick up. They will give you a repayment option, you send it, then they deny it and recommend another freeze on your account. I just want to be able to pay my loan and have a plan. I really wish fedloan gave me a better servicer or at least two options. I know I'm not the only person dealing with this

Is it possible to give 0 stars. I'm guessing MOHELA doesn't care since they are a Federal Lender, as evidenced by the lack of ability to communicate with them. They impose their own rules around federal programs like PSLF and IDR but I had no choice. I had three lenders and I was told that to use these programs I had to consolidate. I applied to consolidate and MOHELA was chosen for me. There is no electronic communication ability. They are unresponsive to the contact us options; snail mail and phone, guess how long you are on hold. I started repayment 6 days after I graduated because that is what they told me. I have paid thousands in fewer than 6 months and my balance is unchanged.