ModloftReviews of modloft.com

I am a designer and bought an outdoor ping pong table from Modloft for a client. In less than a year, the table is chipping and falling a part. Because I purchased the table a few months before i installed it at my client's site, Modloft stated that it is outside of the warranty period and they will do nothing to help me. I now have to replace this table at my OWN cost because I take care of my customers even though Modloft DOES NOT. I am so very disappointed in their apathy and unwillingness to find some type of solution that would work for me and my client. This table was more that $4000 and they just shrug and say 'it's out of warranty'. Worst customer service and products don't perform. I will never purchase from Modloft again and if you are smart, you won't either....!!

I am a designer. I do a lot staging for new condo buildings. My recent experience with Modloft has been nothing short of a nightmare. I purchased a table that cost over $5,000, and the entire process, from delivery to customer service, was utterly disappointing. When the table arrived, it was evident that the shipping process had been inappropriate and reckless. The table was severely damaged upon opening the box. It was not just a minor scratch; it was significant, rendering the table unusable and unsightly. I contacted their customer service to address the issue and requested a refund or an exchange. However, I was met with stubborn resistance and complete refusal. The lack of cooperation and refusal to make amends was beyond frustrating. What adds insult to injury is the complete absence of any apologies from Modloft. It is astonishing that they can treat customers who have invested so much in their products with such disregard and indifference.

I am going to just leave my experience here and let you decide if you want to do business with them: BED Before I ordered our Worth Bed, I reached out to see if it could be held because we didn't have our address yet but I knew I wanted it. They said "yes" and they would reach out to logistics and hold it until we were ready. A little over a week later it shipped and since our relocation was pushed, we have to accept the bed, put it in a Uhaul, and move it ourselves (It was over 300 pounds). They DIDN'T offer to refund the "white glove delivery at the time". TABLE We ordered a dining room table that was in stock and said would ship between 10/17 and 10/25. After 4 weeks, I asked for an update on shipping to the local delivery and they said it would be the next week. It didn't ship the next week so I followed up and asked to cancel at that point. It had been 5 weeks for an order in stock. They said it was because we lived in a place they don't deliver to often. Los Angeles - we live in Los Angeles............. Delivery estimate then turned into 12 weeks later and I cancelled. They charged a $600 restock fee for something that was never shipped or stocked at all. They also refused to refund the white glove fee for the bed and said the carrier said I refused it. Even though I had proof of the conversation where they shipped too early. I'm not an expert, but in total, that is $700 they made via fake claims and fraud. You decide if you want to buy from them after that.

If possible I could give them minus five. I brought 2 nightstand and 1 bed, bed came without 1 leg, I wasted installation fee because of them, all they offered a replacement leg! Next when I tried to install nightstand found drawer were product. After several communications they send a handyman who fix it with recommendations that he was not sure how long it Going to stay. During that complain I also mentioned 2 nightstand top color patterns is totally different though I brought same model nightstand. Next nightstand top color now fading, peeling. And guess how much I paid for each of them $640 !!! Never they accepted they delivered poor quality product. No compensation for wasting my money all over again and again. Pathetic customer service.

Bought this table approximately 2 years ago. The tempered glass top on my table spontaneously shattered one evening when we were away. After further investigation, we discovered the glass top was siliconed down to the wood table top by at least an entire tube of silicone (see pictures below). Because the glass is fixed so rigidly to the table top, as the wood expands and contracts it caused the glass to shatter. I spent the next days cleaning shattered glass from my house and cutting my hands and head in the process. Modloft’s customer service was horrific. They refused to apologize, accused me of damaging the table and lying about it, and refusing to answer my questions on how I could get the top replaced. Avoid Modloft and their incredibly dangerous products.

I bought two side tables for $1300 and the quality of the marble and the granite and the build quality is terrible. After contacting them multiple times, I didn’t receive a response and it all seems like a fraudulent business trying to offload low quality furniture to consumers.

I purchased 3 countertop-height bar stools from Modloft last year and paid almost $800 a piece for each. At this price point you would think these chairs are of high quality , but you would be wrong. Less than a year after they look like they are 10 years old, because the backs of the chairs which are made of a wood veneer easily scratch against any hard surface and looked scratched up now (and a counter top which these chairs are supposed to be next to is always a hard surface). I reached out to the retailer I bought these from and they filed a warranty claim to Modloft only for them to come back and say that it is my fault and that the chairs are "too close to counter top". I video was provided to them with the chair almost a foot away from the counter top, but when rotated would still come in contact with the countertop and damage the back of the chair. There isn't a distance you can place these at which would be both comfortable to sit and eat or drink and avoid contact with the back of the chairs if they rotated with the countertop. Even despite being clearly a manufacturing and testing defect of these chairs Modloft came back with "well other customers don't have this problem, so it's your fault"-warrantly claim denied. Absolutely ridiculous company and response that doesn't stand behind their product quality issues - avoid their garbage furniture at all costs

Ordered an expandable dining table from here and after a few days I noticed there was slight damage to the table. Without hesitation, they arranged for a replacement tabletop for me in which both time the delivery was further damaged than the original table. They continued to communicate with me regarding the replacement and ensured that the table was packaged in a manner there wouldn't be any damages. It may have taken 6 months (due to backorder) for me to get the table.without damage, but well worth the experience and wait with the service Modloft provided me. The Astor Dining Table is even more elegant in person