ModeSens is an intelligent purchasing tool that aggregates offers from over 800+ vetted retailers across the globe, making it easy for users to compare prices in real-time and find exactly what they want at the best price—all in one place. Our mission is to help every consumer save time and money on every purchase. ModeSens is a one-stop shopping destination for over 40K brands where consumers can easily search any product URL, barcode, or image to find exactly what they’re looking for, and then compare prices across hundreds of vetted stores —Farfetch, Net-a-Porter, Nordstrom, Shopbop, Gucci, Fendi, Dior, Balenciaga, Burberry, and more—to make the right choice for their wallet.When it’s time to check out, check ModeSens.
ModeSens (modesens.com) has 112 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
modesens.com
Website
modesens.com
Category
Malls & Marketplaces
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I felt certain after my experience this is a scam site. I ordered Michael Kors sneakers on this site by mistake thinking I was ordering from Michael Kors 's site. I got email confirmation from PayPal stating that my bank authorized the charge. I saw the shoes cheaper on MK site and tried to cancel this order. ModeSens responded by email the order could not be cancelled and had to be cancelled by the merchant. If not you who is the merchant? I also received several emails offering me to except a price change for the order but not showing what the price difference would be. Finally the order was cancelled but I could not receive a refund from PayPal or my bank. PayPal informed me to contact my bank. My bank said the funds were never deducted but I know and they know they were deducted. Beware.
Response from ModeSensNov 21, 2025
Hi Gail,
We’re very sorry for the confusion you experienced, and we’d like to clarify what happened so you feel fully informed.
ModeSens is a purchase assistant, not a retailer. In this case, your order was placed through our Concierge Service, which helps members secure the best total price available across our partner stores. When we place an order on your behalf, you are never overcharged — your payment is only captured once your request is confirmed by a partner store, and always for the exact amount that the partner store charges. Our Concierge team also ensures you receive the best total price, backed by ModeSens’ 14-day price drop protection on all concierge orders.
It may help to know that Michael Kors is one of our official partners, along with more than 800+ trusted retailers worldwide, including Net-a-Porter, Nordstrom, Neiman Marcus, Gucci, Miu Miu, Prada, and many others. All orders placed through our Concierge Service are fulfilled directly by these trusted partner stores.
Once a retailer confirms an order, any cancellation request must also be approved by that same retailer. This is why our team informed you that we needed to wait for the merchant’s confirmation before finalizing the cancellation.
After the retailer approves a cancellation, you may choose to have the refund returned to your original payment method or issued as ModeSens Credit. If you prefer a refund back to your original payment method, we will ensure the full refund is processed once the required account details are provided.
We have since located your request and confirmed that your request has been successfully cancelled and the payment authorization has been voided. Depending on your bank or payment provider, it may take a little longer for this update to reflect on your account.
If you’d like to learn more about how our Purchase Concierge works, you can visit: http://modesens.com/purchase-concierge-for-elites/. We also want to apologize for any confusion. This service is currently in beta, and the page has not yet been fully added to our main site navigation.
We understand how stressful this experience must have felt, and we’re here to help clear everything up. If you have any additional questions, please feel free to email [email protected], and our team will be happy to assist further.
Best regards,
ModeSens Team
TS
Tracey S.
Easy to use !!!!!!!!!!!!
Easy to use !!!!!!!!!!!!
Response from ModeSensNov 19, 2025
Hi Tracey,
Thank you so much for your kind review! We’re thrilled to hear that you’re enjoying ModeSens.
As your intelligent purchase assistant, we’re here to make every step of your shopping journey easier — from finding the best prices to ensuring exceptional service across our 800+ premium partner stores worldwide.
If there’s ever anything we can do to make your experience even better, please feel free to reach out. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
FL
F L.
RUN SCREAMING FROM MODESENS
Modesens actively suppresses negative reviews. They flagged my negative review twice trying to get it removed, but it was put back up both times. Finally, after submitted a THIRD flag, they succeeded in suppressing my review. Congratulations, Modesens! Evidence of how many times you flagged my review will be used in my YouTube review of Modesens.com warning people not to give them a shred of data. You can delete your replies all you want; I have copies!
ORIGINAL REVIEW WITH NASTY EVIL NON-SLUR INSULT REMOVED: Luckily, I never gave these people my credit card information. Sadly, I gave them my email, and they refused to me unsubscribe by simply hitting "unsubscribe" at the bottom of a marketing email. Clicking "unsubscribe" leads you to a sign up page, forcing you to waste time logging in, which can only be done with an emailed passcode, and then navigating to the account section, where there is a delete account option. This option uses dark patterns to intentionally trick you into hitting "unsubscribe from email notifications" where "yes, delete account" should be in the confirmation popup after you click "delete account," making you think you deleted your account when you didn't. This design is intentional and malicious. Disgusting business practices.
Update: Modesens tried to remove my review by falsely flagging it as "harmful or illegal." Their explanation is a lie: clicking "unsubscribe" from an email forced me to do a multi-part song and dance. Also, they failed to address the dark pattern design of their site, which intentionally and maliciously abuses users' expectations of how popups work to trick them into keeping notifications and their account. Disgusting.
Update 2: They are playing stupid! "Dark mode and light mode"? I clearly explained the "dark pattern" DESIGN they intentionally and maliciously built into their website! They know what I'm talking about and they choose to play stupid! Modesens, when I click "delete account," what does the confrimation popup say? What does it say on the right button, where "yes/confirm" should be? What does it say on the left button, where "no/cancel" should be? Is there any particular reason those are reversed, so that the user, accustomed by the decades-long standard user-interface practice of designating the right button on a prompt to confirm, would still have an active account after selecting "delete account" and then hitting what should have been the "confirm" button? I know the reason. : )
Do NOT give these people your credit card! Don't even give them your email! How they have chosen to respond to my complaint, by flagging my review as "harmful or illegal", tells you all you need to know about Modesens!
Also, note how in addition to refusing to acknowledge the dark patterns built into their website, they also curiously chose not to acknowledge my claim of their flagging of my review under false pretenses ("harmful or illegal") to stop me from speaking out. Why? Because that'd be a lie. And it wouldn't stand up in court. The truth, who submitted the "harmful or illegal" flag on my review, can easily be recovered by a subpar lawyer's subpoena. Props to Trustpilot for refusing to cave to Modesens!
UPDATE 3: Modesens attempted to have this review taken down by flagging it for a SECOND time. Once again, props to Trustpilot for refusing to cave to them!
UPDATE 4: Modesens can modify their reply to try to make them sound more responsive all they like. I took screenshots of their reply, which keeps being heavily modified, each time. Trustpilot should allow image uploads.
UPDATE 5: Modesens is doing everything within their power to look for every little tiny possible loophole to remove my review. This is censorship. I will never stop screaming about how awful you are. You could have just accepted the bad review, but you CHOSE to act absolutely unhinged about my review and hit it with a baragge of petty, false, tone-policing flags. You will NEVER silence me. Censored reviews on Trustpilot can easily be found on YouTube. : )
UPDATE 6: This is the the, what, fifth time Modesens has flagged my review? Someone at Modesens doesn't understand the Streisand Effect. ; ) The issue is no longer any of my original, valid complaints, but how you CHOSE to respond to my review by abusing the flag system in your favor. Look at how they have chosen to address (or conspicuously refuse to address) my original complaints. Look at how they chose to erase and rewrite their responses, while I made addendums, except for removing the EVIL, AWFUL, UNACCEPTABLE word ("pig") they were so deeply harmed by that they felt the need to flag my review five times. Look at how I edited my review to remove "pig," and yet they keep finding excuses to flag this.
You wanna give these people your money?
Response from ModeSensNov 16, 2025
Hello,
We’re sorry to see your continued frustration and want to offer some clarity for anyone reading. Your previous review was flagged and removed by Trustpilot because it included phrases such as “pigs” and “thieves,” which fall under Trustpilot’s Hate Speech or Discrimination policy. Trustpilot made the decision to permanently remove that review based on those guidelines, not because it was negative. We appreciate that you later removed the insulting language, and we welcome all honest feedback, positive or critical, when it complies with the platform’s rules.
We also want to emphasize that we always respond whenever a review is updated. We genuinely care about our customers’ feedback and make it a priority to follow up thoughtfully on every comment shared with us.
For clarity on the unsubscribe process: when you click the “Unsubscribe” link at the bottom of any ModeSens email, you are taken to a confirmation page where you can unsubscribe immediately without logging in. We have tested this to ensure it works as intended.
Regarding your comments on design, your feedback is truly appreciated. We apologize for initially misunderstanding your point, and we’re grateful for the clarification. We’ve shared your comments with our product team and will review them carefully as part of our ongoing improvement efforts.
We sincerely apologize for how this experience has unfolded. It was never our intention to cause frustration. We value all of our customers and are committed to continually improving our product and service to not only meet but exceed expectations. If there is anything we can do better or make right for you, please reach out to us at [email protected].
Thank you again for taking the time to share your concerns.
Thank you,
ModeSens Team
TJ
Trina J.
Excellent experience
I ordered my item and communication was excellent with updates. I received the item very quickly. I will definitely order from them again!
Response from ModeSensOct 18, 2025
Hi Trina,
Thank you so much for your kind review! We’re thrilled to hear that you’re pleased with our concierge service and our partner’s fast shipping.
At ModeSens, we’re committed to ensuring you always enjoy the best prices and exceptional service from our network of 800+ premium partner stores worldwide.
If there’s ever anything we can do to make your shopping experience even better, please don’t hesitate to reach out. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
DO
Donna
Ill be back!!
Found the scent I wanted at the best price
Response from ModeSensAug 30, 2025
Hi Donna,
Thank you so much for your wonderful review! We're delighted that we helped you find the scent at the best price! At ModeSens, we're dedicated to helping you enjoy the best prices and top-notch service across our network of 800+ premium partner stores worldwide.
If there’s anything else we can do to make your shopping experience better, please don't hesitate to let us know. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
GD
Gail D.
Great prices
Great prices, great jacket, great customer service.
Response from ModeSensAug 20, 2025
Hi Gail,
Thank you so much for your wonderful review! We're delighted that you like the jacket and enjoyed our concierge service to shop at our partner stores. At ModeSens, we're dedicated to helping you enjoy the best prices and top-notch service across our network of 800+ premium partner stores worldwide.
If there’s anything else we can do to make your shopping experience better, please don't hesitate to let us know. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
GE
George
Order Number 262114
Order Number 262114
I placed an order for a pair of sneakers and it was told to me that the money will only be processed is a store seller was confirmed but no seller was confirmed and the money was taken out of my account. I do not feel comfortable processing payment not knowing where the money is going especially if a seller has not been chosen. I have cancelled my order and now I need to know how long this process takes to receive my refund. I’m unpleased with this whole process. Doesn’t seem legit to me. I would like my money back asap!
Response from ModeSensAug 6, 2025
Hi George,
Thank you for reaching out, and I sincerely apologize for the frustration and confusion you've experienced with your recent order.
To clarify, when you place an request, the payment is initially an authorization—not a full charge. We only capture the funds if a store confirms your request. If no store is able to confirm your request within three business days, the authorization is automatically voided.
We’ve checked your payment, and can confirm that the payment authorization has already been voided on our end. Depending on your payment provider, it may take 3–7 business days for the funds to reflect back in your account.
We completely understand your concerns and truly regret that this experience did not meet your expectations. We're actively working to improve the transparency and reliability of our process, and your feedback is incredibly important to us.
Thank you again for your patience, and please don’t hesitate to reach out if you have any further questions.
Best regards,
ModeSens Team
RF
Renee F.
Very easy & quick response.
Very easy & quick response.
Response from ModeSensJul 18, 2025
Hi Renee,
Thank you so much for your wonderful review! We're delighted that you enjoyed our concierge to shop at our partner stores. At ModeSens, we're dedicated to helping you enjoy the best prices and top-notch service across our network of 800+ premium partner stores worldwide.
If there’s anything else we can do to make your shopping experience better, please don't hesitate to let us know. We look forward to assisting you with your next purchase!
Warm regards,
ModeSens Team
