ModeSensReviews of modesens.com

Response from ModeSensSep 12, 2020

Hello LaRea, We sincerely apologize for the frustration that you experienced. Your payment verification details and information were confirmed by our system. At the time your product request was placed, confirmation was needed for item selection. We are very sorry that you never received an email for the product confirmation. We can confirm that since your product request was cancelled, you were not charged and the authorization hold has been reversed. If you would like to place a new product request for the Prada Strapped Pouch Combat Boots, the product links for both items have been emailed to you. Again, we apologize for any inconvenience. Please let us know if you have any additional questions.

Response from ModeSensAug 1, 2020

Hi Christine, I am sorry about the frustration you experience. We take our customer emails very seriously and are normally very quick at responding to customer emails. I am sorry that we cannot find any email from you. I wonder if you sent to wrong address? You can reply to any of the order email you received from our system. Or, you can email us at [email protected]. We will be happy to assist you with question you have. I am able to locate the order under your name. Your order cannot be processed by our partner store as it becomes sold out after they confirmed the order with us. Our system has emailed you the cancellation of the order and your payment authorization has been voided by our system. You can check latest order status once you login to your ModeSens account as well. Please let us know if you have any question. Thank you Bella ModeSens - Your Digital Shopping Assistant

Response from ModeSensJul 30, 2020

We sincerely apologize for any confusion, when an order request is placed on ModeSens, an authorization hold is placed on the customers account. It is not until the order has been confirmed with the merchant fulfilling the order that an actual withdrawal takes place. That being said, we can confirm your authorization charge has been voided and a confirmation was also emailed to you. I hope now that the ModeSens Assisted Checkout process has been explained and your charges have been voided you will consider updating your review. If you would like to discuss this further, please let us know and a member of our team would be happy to contact you.

Response from ModeSensJul 28, 2020

We sincerely apologize for any inconvenience. When an order request is placed on ModeSens, an authorization hold is placed on the customers account. It is not until the order has been confirmed with the merchant fulfilling the order that an actual withdrawal takes place. We can confirm that the authorization has been voided and you were not charged. We understand your concern regarding the payment verification. We enforce this to protect our customers from fraudulent transactions. It's the same idea as you may be asked to present an ID when you shop at a physical store. Please know, this information is only requested once. For future product requests verification is not required. We hope now that the ModeSens Assisted Checkout process has been explained and your charges have been voided you will consider updating your review.

Response from ModeSensJul 28, 2020

We sincerely apologize for any confusion, when an order request is placed on ModeSens, an authorization hold is placed on the customers account. It is not until the order has been confirmed with the merchant fulfilling the order that an actual withdrawal takes place. Due to the current circumstances surrounding COVID-19, processing and shipping times have been delayed. We sincerely apologize for any inconvenience this may have caused. We can confirm that your order was cancelled, as requested, and the authorization charge has been voided. If you would like to discuss the issue further, please let us know and a member of our team would be happy to contact you directly. We hope now that the ModeSens Assisted Checkout process has been explained and your charges have been voided you will consider updating your review.

Response from ModeSensJul 7, 2020

We sincerely apologize for any confusion, when an order request is placed on ModeSens, an authorization hold is placed on the customers account. It is not until the order has been confirmed with the merchant fulfilling the order that an actual withdrawal takes place. That being said, we can confirm your authorization charge has been voided. If you would like to discuss the issue further, please let us know and a member of our team would be happy to contact you directly. I hope now that the ModeSens Assisted Checkout process has been explained and your charges have been voided you will consider updating your review.

Response from ModeSensJul 7, 2020

We sincerely apologize for any confusion, when an order request is placed on ModeSens, an authorization hold is placed on the customers account. It is not until the order has been confirmed with the merchant fulfilling the order that an actual withdrawal takes place. That being said, we can confirm your authorization charge has been voided. If you would like to discuss the issue further, please let us know and a member of our team would be happy to contact you directly. I hope now that the ModeSens Assisted Checkout process has been explained and your charges have been voided you will consider updating your review.

Response from ModeSensJan 6, 2020

Hi Lyn, Thanks for your review and feedback. Could you please advise which discount codes you found issue with? ModeSens works to keep discount codes and promo codes as up to date as possible with information provided from our partner store. We want to be able to use this information to improve our services.