Adriana S.
I ordered an item and was misunformed on shipping date ande denied a refund
I ordered an item and was unformed it was on back order and would take a month to ship. At ship date i was nformed it would @be a few onre weeks@. The store did not offer a refund policy but at no point offered this as an option, only” Would you like me to look into which items from the same brand are available sooner so you can potentially change your order?”. In fact their store policy offers no refunds despite claruty on availabikity and back order shipping dates. DO NOT BUY. I was charged for item may 19th and now june9th have no clear answer in shipping. Filed a requezt for refund with my credit card. Again, do NOT BUY
Response from Modern NurseryAug 18, 2026
Adriana, we are so sorry to hear you are upset. You placed your order on 5/10 for an item that was backordered and our site on 4 different pages, as well as check out and your order confirmation email, stated that the estimated ship window for this item was 6/10-6/12. There was nothing incorrectly displayed when you placed that order. When you reached out to us to let us know that you were in a time crunch and needed something sooner than the estimated ship date we had provided at the time of order, we responded offering a different comparable item as we knew you wanted to get this gift to the child in time. As soon as you responded and mentioned that you did not in fact want to switch to a different toy or wait for the original order to come back in stock, we refunded your order in full. As our policy states, you are welcome to cancel an order anytime before it actually ships and this fell well within that policy and we were glad to provide the refund. We truly hope that you were able to find another toy elsewhere that fit your timeline and that the child enjoyed!