Stephen H.
Do Not Trust Modani
Do Not Trust Modani: Summary of why you should think twice before buying furniture here based on my recent experience. Friendly in the showroom but once they have the sale they don’t care. Definitely don’t risk any big orders with them bc they will do everything in their power to not help and to get as much money out of you as possible: 1) Sales team assured me they had a full refund 3-day return policy and THEY WROTE IT ON MY INVOICE. Then when I tried to return 4 chairs the day after I received them (I called, text, and followed up for 4 straight days before getting a response) they said I owed their 35% restocking fee and then said they would make it 25% for my trouble even though I have their commitment for a full refund if returned within 3-days in writing. The store tried saying a sales associate give me incorrect information but my gf was offered the same 3-day return at another of their locations. 2) Can't get their delivery dates right to save their life. Told us we would get our couch in 2 weeks and it took 6 weeks, we have a coffee table that was supposed to be delivered in September and we are told now "sometime in November" 3) Terrible follow-up, I have texted, emailed, and called the store and customer service daily for weeks for simple information 4) District manager Kseniya Milius takes no accountability for fixing issues and blames not being able to do anything on her own customer service department. In my case, she said I absolutely should not be charged a restocking fee and that her own customer service department is being totally unreasonable but just shrugs her shoulders and says there is nothing she can do. 5)No one above a three store DM level will reach out to you to matter what. Customer service is even worse. They only have a frontline worker text even when specifically told you want to talk to someone at a higher level. *I am in the process of trying to get a call from anyone at a senior level, or any level for that matter 😡