Modani FurnitureReviews of modani.com

A year ago I bought 10 dining chairs with insurance, after few months they started to ripped apart, they replaced few of the chairs and after a year I had to file a claim with the insurance company and they approved to replace them. Madani called me and said the chairs were discontinued so they gave me a store credit. the insurance not valid any more and in order to have the same chairs I need to add more money since Modani have the same chairs but different vendor and they not willing to honor the insurance which they sold it to me. This is a fraud because the chairs are bad quality and I’ll need probably to replace them all ! I try to call the company but they refuse to replace it!

We bought summer furniture late October 2023, they delivered it 2-3 weeks later. We immediately covered it for the winter. Before that treated it with teak oil as instructed by our salesperson manager, I think, David. Opened it in late May 2024, treated it with teak oil again. That furniture is terrible, pillows soak up water for days, becoming 30 pounds heavier, wood is cracking and fabric under pillows does not let water go through, so it’s just sits there. Don’t buy summer furniture from this store! Nobody wants to take responsibility! They said that it is not a manufacturer fault!!! This grey furniture with teak wood, also we got the outside dining table with chairs, waiting for that to fall apart! Total fraud!!! Be aware of their tactics! Basically been outside for 45 days, have all the pictures to prove it! Next step, small claims court and lawyers! And We got a lot of furniture in this store, they treat their customers as crap!

Spent 15k on furniture - 6k on sofa - the sofa was initially delivered without the correct connectors - the company said they would resend with correct connectors - second delivery was the same as the first - incorrect. Third time lucky you would think - no - same as the first 2 - just incompetent. Asked for refund after they took back the sofa - full refund was ok'd except on the due date I got a call that they could not process the refund on the initial card as new pos system so more delay as check needed to be sent through the mail. Avoid this company and its service.

I wish I could give zero stars. I purchased a $4K couch, and the middle cushion was totally flat. They replaced it with a new middle cushion, which was then much more down-filled than the two side cushions. I provided photos to customer service as well as to the manager at the King of Prussia store, Rose, and she said if she had that couch in her showroom she would request new side cushions. The couch looks ridiculous, with the middle seat sitting inches above the side seats. You should review their rating with the BBB. I should have done that before purchasing.

Absolutely terrible customer service. I bought a couch and bought a warranty. The couch slants. A tech came out and told me the foam in the frame was not good. Customer service told me they can’t help me. DO NOT BUY FROM MODANI. terrible and Gary is unhelpful

I bought a white sectional with an ottoman, when they delivered the sofas and ottoman, it came dirty and scratched. The delivery company said take a picture an they'll come and clean it and replace any damaged item. The person came and cleaned it but the material was damaged, like it was dragged on the floor. We contacted the company and send pictures and showed the damage. Modani said it was to cleaned and the material is to their standards, but their standards are very low because they refuse to change a cushion. All that needed changing was the cloth cover for the ottoman cushion, but they refuse and the customer service manager just said return the item and pay the 35% restocking fee. No solution to the damaged cloth. Over a month and no solution.

We went to the Modani Dallas store to buy furniture for our Media and Game room. It took us 10 minutes to decide as we are the types that don’t annoy the sales folks. Gee the sales rep sends us the furniture and when we open the package it was the wrong color! I mean we showed her photos of our carpet and Zee was like you need a gray color set and we agreed, and she sends us a white color furniture! We immediately called the store and spoke to the Manager Lacey asking us why you not opened the package before it was delivered! Anyways we wanted a even exchange and go to the store make it easy for them and pay for the gray color furniture! So, at this point we are already down $6000 K! and when they deliver the furniture, they slapped a delivery fee! We called them and asked them why we should be paying a delivery charge when they did not charge the first time! Lacey tried to pin the blame on us and asked us to contact customer service (Gary). At this point we realized we were getting kicked around. All we wanted was to buy some furniture and these guys made a mess of it! The entire process lasted 6 weeks! They can sure forget about us going back to eh store to buy the media room furniture. Never again!

What a bad experience. They delivered bedframe that's damaged. The delivery guys said, take a photo and send to service number, they would bring the new frame for me to replace. I followed all the instructions, the repair man was scheduled for weekend, saying he can only come on Saturdays. He didn't show up. I complaint, they reschedule for another day. The repair man comes very last minute after I contacted again. He came with little tools and he did some patch work and paint. It didn't look anything like what it should be. I told him I am not happy with it, he said message the company, they will replace it. I done so again, now the company said, it's done as their standard and the company cannot do anything more and it's closed case. I sincerely dissatisfied with this service and for sure, will NEVER purchase Modani again. What a shameful job they do.