Modani FurnitureReviews of modani.com

If I could give ZERO stars I would. On September 1, 2025, my husband and I ordered a table and six chairs at Modani Furniture Garden City for the price of $4519.61, which included an extended warranty and white glove service delivery. The products were delivered on September 17, 2025. The day of delivery, we noticed that the table had not been assembled properly, as it was visibly slanted. We contacted the store manager, Rick Ramcharan, to report the issue. He advised us to file a claim with the warranty company, Extend, which then sent two technicians to address the problem. However, the technicians did not fix the issue, and the table remained slanted. They incorrectly claimed that the problem was due to an uneven floor. The technicians were supposed to remove and adjust the top section of the table, as described in the instructions, but they failed to perform this work. Modani Customer Service closed the case based on a technician's report that inaccurately described the work performed. The report stated: "Service tech uninstalled extending tables, tech adjusted and reinstalled top table mechanism and rails properly in close position and extended position and reinstalled extending tables." This description was incorrect. The technician neither adjusted nor reinstalled the top table mechanism. They also did not uninstall the leaves as claimed. Instead, they simply used a wrench and an Xex key to adjust the height of the screws on both leaves of the table. They never touched the middle section of the table, which is where the actual problem lies. We sent responses to Rick and Modani customer service and no one has bothered to send us a response to rectify the issue. Instead, they are choosing to ignore paying customers. Now we are stuck with a clearly visible slanted table. I would NEVER recommend Modani to anyone.

Nathan Cohen CEO, must not care about customer satsfaction, called for him, always got the run a round, bad corporate service, what a shame. I expect a call from him. Robert dirnfeld 305-812-0007

Customer service refuse to be helpful when a hazardous, unsafe item was delivered. Company refuse to take return, instead asked customer to pay for it. Get ready for painful experience..

The absolute worst. The bedroom set I purchased from them is stripping all around. It’s black pleather and for a while I couldn’t figure out where these black particles were coming from in my daughters hair. It turns out, it was from the bed. I purchased the warranty, which was pointless and worthless because they couldn’t fix or replace it because it was considered “wear and tear”. There are parts of the bed that’s stripping that isn’t even used. It’s just a bad product. I would never recommend or buy anything from Modani Furniture again.

The furniture is low quality Chinese imported lowest end trash. I purchased the extended warranty. At less than 3 years like everyone else in this thread the leather seams separated; the construction is awful; I was given the run around until directed to a warranty company who rejected my claim almost instantaneously. Buyer beware. Stay away from this place and beware most of these good reviews are planted by the company.

Stay clear of this business! The furniture design is great but their customer service skills at the corporate level are terrible. We purchased the Arte Walnut Buffet on August 20th. Was the told the shipping to Utah was a total of $129 on top of the furniture purchase price. That worked for us and our budget so we went ahead and completed the purchase on that date in August. On September 22nd, we were told that there was a glitch in the computer system on August 20th, and that the actual shipping cost is an additional $235 on top of the $129 we already paid. Modani corporate told us that we had to pay the extra amount in order to receive our new furniture. That is just bad business, it isn't our fault as the customer that there was an error on their side with the actual shipping cost. It is outrageous to come back to us more than a month later and demand that we pay the extra amount. That is their fault that they experienced the error, not ours, and therefore they should eat the cost. It's like at a grocery store when a product is mislabeled on the shelf and when you get to the cash register it rings up higher than what the sticker price said, the grocery store doesn't make you pay the higher price, they honor the price that it was labeled as because that is their mistake that they labeled the product incorrectly not the customer's mistake. We have asked for a full refund, we would rather not have the furniture than pay the extra $235. Let's see what happens.

I ordered $5000 bedroom set for client and paid extra for "white glove" delivery and set up. One week after delivery, my client moved into his new condo and tried to open the top drawer of nightstand. He found 3 screws ajar/missing and the holes were stripped out of wood that holds the metal drawer guides. I immediately emailed salesman Daniel who sold me set with explanation and pictures of damaged drawer andcrequested replacement. After 1 week, didn't get any response, so finally contacted Daniel and he told me he would contact his manager and get back to me. Another week passed by without any response, so called Daniel and he told mesomeone from customer service in Florida office would get back to me with resolution. Another week passed by without any response, so called Daniel again. 3 days later, I received "blind" automated text message that i didn't buy "insurance" so they are not going to replace damaged nightstand and I needed to find someone to fix it myself. HORRIBLE CUSTOMER SERVICE AND CHEAP QUALITY OF FURNITURE PROBABLY FROM CHINA. DO NOT BUY FROM MODANI. HORRIBLE BUYING EXPERIENCE AND NO FOLLOW UP AFTER ALMOST 1 MONTH. DO NOT BUY!!!!! DO NOT BUY FROM THIS COMPANY. THEY TAKE YOUR MONEY AND NEVER RESPOND!!!!!!

I purchased a Florinda table from the Boca store which is a motorized table and also purchased a 5 year warranty. After 15 month the table is stuck open half way and will not open or close. I was told by the warranty company that the store does not carry the table anymore and they can’t get parts. I have been fighting with the store, customer service and the warranty company that want to give me a store credit for what I paid, not including tax, delivery, or the warranty or a small cash settlement that is less than half of what I paid. There is no table in the store as big as the one I purchased and none that resemble the table I bought. I am very, very unhappy with this outcome and will never recommend anyone to purchase furniture from this store. A dining table should last decades, not 15 months. I will also have to pay someone to remove the old table.