Fast, easy, seamless transaction! I received my light quickly and it looks exactly as I expected! I would definitely order from Mod-Lighting again!
Response from MOD LIGHTINGJul 30, 2023
Hi Kerry,
Glad to hear your feedback and your satisfaction with our product!
We always strive to make our products look the same as what we have on the website and your testimonial gives satisfaction to us knowing that we make our customers happy.
Thank you for sharing your thoughts with us.
- Team MOD
JN
Jazmin N.
I had a great experience
I had a great experience. Shipping was fast and my light fixtures were packaged well. They were exactly what I was expecting, no surprises. I will be buying more from them.
Response from MOD LIGHTINGJul 30, 2023
Hi Jazmin,
Thank you for the wonderful feedback! We put customer satisfaction at the forefront of our business and we are glad that we meet your expectations.
Feel free to check our website from time to time for new updates and new fixtures that might interest you.
Thanks again for taking the time to leave us a review, it means a lot to us. We appreciate your business!
- Team MOD
JA
Joy A.
We love the light we purchased
We love the light we purchased! It was the first purchase we added to our new home!
It makes the everything look more modern and unique! Looking forward to adding more unique lights to our space.
Response from MOD LIGHTINGJul 30, 2023
Hi Joy,
We are so delighted to read your feedback!
We founded MOD LIGHTING with one mission in mind, which is to serve customers around the globe and provide high-quality modern home lightings that everyone falls in love with!
We are glad that our lights help in making your home look modern and unique. We look forward to your future purchases from us. If you have any questions, need further assistance, please feel free to reach out.
- Team MOD
DA
Darren
Their website is so clear
Their website is so clear, the whole experience from start to finish is stress free.
Quality is second to none.
Response from MOD LIGHTINGJul 30, 2023
Hi Darren,
Thank you for a great feedback. We're thrilled to hear that you find the quality of our lights to be outstanding.
We are committed to delivering exceptional products and customer support that will satisfy our customers.
Thanks again for taking the time to leave us a review it really helps us improve and better serve our customers. We appreciate your business!
- Team MOD
LD
Laura D.
We built our beautiful custom home
While we had some initial issues this company has made significant efforts to correct the concerns… their customer service is excellent and I am very pleased with their resolution. I am looking forward to my exterior lighting features as these will be the pinnacle of our custom home… thank you for making this right mod-lighting.
Response from MOD LIGHTINGJul 21, 2023
Hi Laura,
Thank you for your feedback and for giving us a chance to resolve the issue with your order.
While we make sure that all our products go through strict quality control during production and rigorous quality inspections postproduction to ensure we meet quality standards and requirements, we understand that there might be some times that our fixture will encounter some factory defects, and we are always willing to correct these for our customers.
We appreciate your cooperation in resolving the issue you encountered. Again, thank you for taking the time to leave us a review, it means a lot to us. We appreciate your business!
- Team MOD
LU
Luay
Enjoyed it !!!
Enjoyed it !!!
Response from MOD LIGHTINGJun 22, 2023
Hi Luay,
Glad to hear you enjoyed our lights!
We pride ourselves with our work and makes sure all our products go through strict quality control during production and rigorous quality inspections and postproduction to ensure we meet quality standards and requirements!
We appreciate your business!
- Team MOD
TB
Teresa B.
Good Customer Service and Unique Fixtures
I placed a significant order through Mod Lighting, they had modern light fixtures that were different than what I could find anywhere else. I reached out to them with some questions and they were helpful and made sure everything was good. We still have 3 Haylen lights to install on the exterior of our new build. Will update this post with pictures
Response from MOD LIGHTINGJun 16, 2023
Hi Teresa,
Thank you for your feedback. We pride ourselves on our work and do our very best to provide aftersales assistance to all our customers.
We would love to see how the Haylen looks on your home. We've got great feedback from our customers who purchase the Haylen.
Thanks again for taking the time to leave us a review, it means a lot to us. We appreciate your business!
- Team MOD
TS
Tim S.
Cheap products and costly return practices.
Their products look much better on their website than they do when they finally show up at your door. If you wonder why their products are so inexpensive it's because they are cheaply made. While they offer at 60 day return policy, they do not want you to return their product. I asked for a return on two lights i had purchased that were not what I expected and didn't work out, they gave me an address in China to return them to at my own expense. I pressed them and got an address in Canada. They do not accept returns within the United States, so you're stuck paying out of pocket to ship returns Internationally. Beware of this company.
Update with more info since they replied below. Order number was 62956. The first return address I was offered was (note that fedex said the zip code was invalid but later USPS was able to handle it):
488 University Avenue
Suite 4307
Toronto, Ontario
M5G 0C1
Canada
Since it was international and neither the country of sale or country of origin, I pressed and they then offered this address.
Return Address for Haylen:
Attention To: DENG CHAOQUAN
Address: #16 GONGYE 2 ROAD, CAOSAN, GUZHEN TOWN
City: Zhong Shan
Province: Guang Dong
China Postal Code: 528421
Tel: 13318290755
At no point did they offer their New York address as a return address. I assume the New York address is a mailbox they use to appear as a legitimate US company, but do not actually operate out of.
Please note they also charge a 10% restocking fee on returns after you have paid international shipping rates to send them back. When I saw the quality of the first two items and the hassle to return them, I attempted to cancel the third light I had bought, since it didn’t show as shipped yet, but I was told it couldn’t be cancelled. I don’t use that light either in my house as I found a much nicer product for the room at a local retailer for half the price.
Beware.
Update July 2023: A representative of Mod Lighting reached out to me in June after I posted this review. They offered to refund the second light I purchased. They followed through with the refund, so now I'm only out the international shipping charges I paid to return two of the lights to Toronto. While I'm happy to receive the refund for the light I kept and never returned (it wasn't worth the hassle), I'll note that it took posting this review to get real service from the company. I still think this is a foreign company attempting to appear as a US brand. I think it's also worth mentioning that following the refund, they would call 3-4 times in a row on a weekly basis to make sure I was going to update this review, it was a bit much considering I had family in town and then got sick. Updating review from 1 star to 2 stars.
Response from MOD LIGHTINGJun 16, 2023
Hi Tim,
Thank you for the update and for providing more information to us.
Upon further checking, you placed your order on May 18, 2022, provided the return tracking number on June 27, 2022, and we processed your refund on July 13, 2022, for the returned items. We are constantly improving and looking for new ways to help our customers and make returns as easy as possible so we move our return warehouse from Canada to New York. Please note, as per our Refund Policy, MOD Lighting reserves the right to charge a restocking/refurbishing fee of 10% on certain items.
We value you as our customer and your satisfaction is our top priority. One of our Senior Customer Care Specialists will contact you to help resolve this issue. Please check your email, you may want to check also your Spam/Junk Folder as sometimes our emails get caught up there.
Thank you for your patience and business with us.
- Team MOD
