Andre M.
Haylen RGB for my theater room!
I purchased 2 of the Haylen RGB wall sconces for my theater room to add some modern splash. The lights are sleek and gave me the look that I was hoping for. I agree with some of the other reviews that the website images appear to be a bit “touched up”; for example the led lights inside the Haylen sconce casing appear to be strung together by individual bulbs, similar to Xmas lights, but the website images hide/mask those design details. I probably wouldn’t have gone with these lights had I noticed that detail, but it isn’t a “package up and return” deal breaker for me either. I had one issue during install that was not explained in the setup instructions. My light switch had a dimmer feature and caused incompatibility issues with these sconces. I couldn’t figure out the issue so I emailed Mod customer support and they diagnosed the issue real-time and I was able to quickly replace my dimmer switch with a standard switch and was good to go! Customer support was super responsive and helpful in that regard.
Response from MOD LIGHTINGAug 18, 2023
Hi Andre, Thank you so much for your feedback! We appreciate your honesty and your trust in our products and services. We believe in quality craftsmanship and forward-thinking designs that add personality to your home! We understand that our design may not be perfect for everyone but we thank you for giving Haylen a chance. We understand there is no business without taking care of our valued customers so we make sure that we provide the right resolution as soon as possible. Your experience is very important to us and we will make sure to make the management aware of all your feedback with Haylen. If ever you will be needing further assistance again, please feel free to reach out again. Thank you! - Team MOD