Mocha Whip offers handcrafted whipped shea butter, vegan body butter, shea body whippies, shealoe, swirlies, softies, butter balls and african black soap. Woman owned, black owned.
mocha whip (mochawhip.com) has 83 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Unhappy former C.
I placed an order 7/1 and have yet to receive it. I’ve contacted the company multiple times. It went from a delay due to Covid to a delay due to Hurricane warnings to the item will be shipped that day and I’ll have notification that evening. Welp that was a week ago and no tracking or order. I’ll be contacting both the Better Business Bureau and my financial institution.
Danielle N.
I placed an order on July 4, 2020, it’s now August 10, 2020, and I still have not received my order. I’ve sent multiple messages and get the same automated response that due to Covid19 the shipping is slower than usual blah blah blah. This company is a fraud and they take your money. I filed a complaint with the BBB a week ago. Do yourself the biggest favor and don’t spend your money buying a product from this company because you won’t receive your order and they’ll just come up with the same sorry excuses blaming Covid19. If you do take the risk, I’m sure you’ll be back here giving a one star review just like I’m doing. I’d never recommend this company! The worst of the worst!!
Brandy M.
I placed my order beginning of June, and still have not received my products. I understand that shipping is being delayed due to the pandemic, but this is 2 months late. I recieved a tracking email stating it was on its way mid June. After reviewing the tracking info again today, its still in FL. I live in NC.
RK
I ordered the product on June 1st. I received an email advising they were behind schedule 3 days later. After 3 weeks I cancelled my order and after 1 week recieved a full refund. While I never got to try the product the company was always very responsive and professional when handling my concerns. They are not perfect but they are transparent.
Terrion N.
The product makes your skin feel so soft, even my hair and it's not greasy. That's what I love most. I have the BDay fragrance and I love the freshness of the smell. It's not perfumey or too sweet smelling. I will be ordering more. Great product.
Prince G.
My wife purchased this product, introduced it to me, and as a man I was initially reluctant to try it. However, I find myself using the African soap regularly. I enjoy the clean feel that leaves on my face and I can appreciate that it is chemical free. I also enjoy using the shealoe butter cream as a massaging cream on my wife. These are wonderful products and we plan on making another purchase as we are running low.
nietisha R.
I was contacted by Karen, from Mocha Whip, on today. She saw a review I posted and wanted to reach out to me. I'm still smiling from the phone call! It is always refreshing to be on the receiving end of some good, old fashion customer service! Karen truly exceeded all expectations! As I stated before in my initial review, this product is really good! I ordered two of the whipped butters and I'm currently using the vanilla chai. I absolutely LOVE it and was never shy about sharing that! It, seriously, lasts all day, keeps my skin hydrated and soft, and has a long lasting aroma! My initial review included my dissatisfaction with the customer service that I initially recieved; however, Karen provided more insight and explained that due to COVID there were some changes to staffing and unexpected issues, including a decrease in staff. I really appreciate her transparency! Karen is a gem! Keep her on the team! I'll continue to support Mocha Whip! 🖤
Rightboi 1.
This product keeps me moisturize all day!!!
