mocha whipReviews of mochawhip.com

Wish I could give zero stars. It has been one complete year and never received any product. I never even received any updates after they confirmed my order. They have yet to be transparent about what is happening with the company, which is very unprofessional. If you’re still thinking about placing an order after everyone’s reviews, please don’t.

I placed multiple orders back in August of 2020 and tried being patient due to COVID-19 but I have never received my orders. I’ve tried contacting them via email multiple times and Facebook with no response from them. I just want my refund at this point! I have never been so disappointed by a company and I feel like I’ve been scammed!!!! Run for your life! Don’t ever purchase from Mocha Whip!

Please do not buy from this company. It is not legit. They are scammers and thieves. They’ve stolen from hundreds of people for YEARS now by accepting orders but not fulfilling them. They had to delete their original Facebook page because of the backlash they were getting. They delete negative comments and posts on both Facebook and Instagram. I only received a refund after months and months of no response because I threatened legal action. They gave me a coupon code to use as well to retain me as a customer. After my anger calmed down, I decided to give them a second chance with the coupon code (many months later). They never fulfilled that order either.

Ordered in June, got tracking in August, never received product and they haven’t responded to any outreach. At this point they’re basically a scam. ETA 1/20/21: after this review I sent one last email and FINALLY received a refund. It appears the company has gone out of business, even though none of their social media reflects that. So if you’re still waiting, reach out one last time for that refund!

I purchased two items from this company after an influencer that I follow promoted them. I ordered the products back in June and haven’t received any contact from the company other than asking for patience with orders due to COVID-19. (Plus USPS was dealing with orders being misplaced or taking longer than normal to delivery because of funding for the department.) I have tried to email the company on numerous occasions, as well file a complaint to the better business bureau. All I’ve gotten is radio silence. I’m going to talk to my bank to get the money back and report them on every social media I can find for them for being fraudulent.

Took several weeks-months to receive my order and when I did items were missing. They acknowledged the omission and stated the items would be shipped the next day. 4 months later I still have not received the items or a refund. Subsequent emails have been ignored. Do not buy from this company!!!!

I ordered on August 1st. I even messaged them to find out how long it would take to get my order. They said 30 days.. it is now November 1st and no order. I’ve contacted them several times (7 to be exact) and nothing. I used Amazon Pay snd even contacted them but the email that they were using is now not working. I can’t believe this! Money gone with no product - no update- no response.

Same story here, I love supporting small businesses. But this experience was disappointing. I was very patient from the beginning. I never did receive my product. I ordered in July of this year. I gave a fair amount of time before emailing for a status along the way and they did respond. Finally, after no product or update, in September I asked for a refund. I followed up on the refund request, but no response was given, so I called the bank to dispute the charge. I am sorry it did not work out. My issue is this, when it is time to refund the money, please do so. Even if I hear that they worked out their issues, I will not be ordering from them.