mocha whipReviews of mochawhip.com

After weeks without an update, they finally reached out via phone and email, after my initial review. I appreciate their honesty about their staff shortage and shipping delays due to covid. If they maintain their transparency and update their customers within a timely manner, I'm sure more customers would understand. I received my order on July 13th and placed my order June 11th. I loved the Shea butter and swirlies I ordered and they were well packaged. The African soap scrub becomes a bit seperated so it is more soap than scrub.

Right now I will have to give them one star. I ordered my product on 6/2 and it is now 7/2. I have sent a message to their IG , webpage and a reply to my shipping email. No response yet. I really want to support Black businesses and their product looks amazing. But the lack of updates and correspondence is alarming. I am sure that Covid has impacted them greatly, but they should contact their customers. Hoping I hear back soon. Update 7/6. I have received an email and a phone call in regards to my order. I’m very happy that they reached out to me and explained everything. Of course like I thought , there business is effected greatly by Covid. I can’t wait until I get my product. And will post a final review once I do as they are trying their best to get the product out. Update 7/16. Okay finally got my product today. I ordered the Vanilla Rose body swirlie. It smells angelic and the texture is amazing. So I absolutely love the body butter. So end verdict , great product, just be a lot more patient that usual due to Covid and support black businesses.

I love there product but I gave 4 stars because of the shipping issues in the past and the product sometimes doesn't come as whipped. But I'm happy to say the last batch I ordered was perfect and it came at a good time despite the pandemic.

I really appreciate Mel's generosity. She has been very gracious throughout, especially being this was my first Mocha Whip purchase. I was impressed with the customer service and the products. Unfortunately, due to the current health crisis my order experienced some delays. I was kept apprised periodically about my order. Will reorder once health crisis is over.

just a couple of mishaps w shipping my products on time but I LOVE MOCHA WHIP!💕