mocha whipReviews of mochawhip.com

I ordered the product on June 1st. I received an email advising they were behind schedule 3 days later. After 3 weeks I cancelled my order and after 1 week recieved a full refund. While I never got to try the product the company was always very responsive and professional when handling my concerns. They are not perfect but they are transparent.

7/6/20 UPDATE: Products Received! 6/29/20 UPDATE: Shipping Confirmation email received 6/27/20 UPDATE: I've been contacted by Mel and Karen from Mocha Whip. I have been issued a refund and will have my order comped. Mocha Whip is a brand I've been excited to try for some time, so hopefully the next update(s) will be about the products! I purchased Two Raw African Black Soap bars on sale April 4th. I received a shipping notification email on April 14th. However, whenever I checked the shipment tracking, there was never an update on location (it stated location was FL) or shipping. I stayed patient, surmising a delay due to COVID-19 complications. I sent a follow up email to customer service on May 23rd requesting an order status update. Someone named "Jan" replied on May 25th stating: "We will definitely ship your order this week. We honestly thought we would have been able to ship your order last week, but we were still catching up because our team is operating with less personnel during COVID-19. We are just beginning to get things back close to normal .... the "new" normal. As a result, our email response time is currently delayed. We truly apologize for the delay in shipping! Because of the delay and inconvenience, I will include a complimentary gift. We will email your USPS tracking number once we have delivered your package to the post office." I had not received any email about delays before reaching out for an update. I emailed again on June 12th, because I had not received any shipping update after that response. Someone named "Kim" replied on June 17th stating: "We really apologize for the delay in shipping your order. We are currently running behind in shipping orders. We are bringing in new production members this week to speed up the production timeline. This will help us to meet your needs better. We’re also working staggered shifts during the pandemic and being as safe as possible. We have not forgotten your order. We are dispatching as fast as possible. But if you prefer to cancel your order and be refunded, we truly understand and will refund you. However, if you would like to keep your order, I can provide you with an accurate ship date this week." I responded back expecting an update within the week. At the time of this review, there still has been no update on my order. The current COVID-19 operation information on Mocha Whip's website states: "COVID 19 We are fully functional and following all CDC guidelines. Our shipping timeline is currently 3-5 days behind schedule due to our smaller team. Our email response time is currently 24 hours. We will email frequent updates to keep each of our customers fully informed."

Well I haven’t received my purchase, it’s been about 3 weeks. But I know it’s probably late due to the Corona Virus I just hope to receive it soon