www.moby.coReviews of moby.co

Response from www.moby.coMar 28, 2025

We’re really sorry for the frustration here. Just to clarify: you can manage your account by clicking the Account tab on the top right of our website. If you signed up via the app, your subscription is managed directly through the App Store. We actually responded to your first email within two hours, so it’s possible our reply landed in your spam or promotions folder—please double-check just in case. We take customer support seriously and are here to help—feel free to reply to our last email or reach out again if you’re still having trouble. We’ll make sure it gets sorted.

Response from www.moby.coMar 24, 2025

Hi Ali, we're really sorry to hear about your experience — that’s absolutely not the experience we want anyone to have with Moby. We completely understand your frustration and apologize for the inconvenience. Please reach out to our support team directly at [email protected], and we’ll make sure this gets resolved for you right away. Thanks for flagging this, and again, we're truly sorry for the trouble.

Response from www.moby.coMar 7, 2025

We’re sorry for any confusion regarding your subscription. When you purchase a subscription through the App Store, it is managed directly by Apple. This means that cancellations must be done through your Apple ID settings. Deleting your account within our app does not automatically cancel your subscription, as Apple handles all billing and subscription management. For confirmation of your cancellation, Apple typically sends an email when a subscription is successfully canceled. You can also check your active subscriptions by going to Settings > [Your Name] > Subscriptions on your iPhone. If you need any further assistance, please reach out to our support team, and we’d be happy to help. Best, Moby

Response from www.moby.coMar 7, 2025

We’re glad to hear our support team was able to resolve your issue quickly! We understand how frustrating it can be when an email typo leads to unexpected sign-ups. While our system registers the email you enter at sign-up (even if it doesn’t exist), we’re always looking for ways to improve the user experience. Thanks for your feedback—we’ll take it into account as we continue refining our process! If you need any further assistance, feel free to reach out. Best, Moby

Response from www.moby.coMar 7, 2025

We’re sorry for any confusion regarding your subscription. If you signed up for a trial, the subscription automatically renews unless canceled before the trial period ends. Since billing is handled by the App Store or payment provider, we don’t have direct control over charges once the trial converts to a paid plan. That said, we want to make sure everything is handled correctly. Please reach out to our support team at [email protected] with your details, and we’d be happy to review your case. We appreciate your feedback and are always working to improve both our content and user experience. Best, Moby

Response from www.moby.coMar 7, 2025

We’re sorry to hear that you had a negative experience. If you’re facing any issues, we’d love the opportunity to help resolve them. Please reach out to our support team at [email protected], and we’ll do our best to assist you. Best, Moby

Response from www.moby.coNov 7, 2025

Thank you!

Response from www.moby.coNov 7, 2025

Thank you!