Richard
Great Videos but Poor Customer Service
This dealer has great videos and information about their products. That is all well worth mentioning but customer service is lacking. I wish they would put as much time and effort into their customer service as they do their YouTube videos. I have purchased three mobility scooters at three different dealers and I rank their customer service as the lowest. I simply called after purchasing my scooter and requested a written receipt/invoice that I could present to Medicare to be reimbursed for 80% of the cost. They acted like I was asking for a tax audit. I was very clear of my intentions and said they would not be involved filling out any Medicare authorization forms. I would be doing all the work myself. I just wanted a written receipt/invoice. The text messages I received after purchasing it did not include their letterhead and a breakdown of the charges. They would not cooperate and left me with no choice but to cancel my order.