MobileSIMReviews of mobilesim.com

3.257 reviews
Computers & Phones
107 Technology Parkway, Peachtree Corners Suite 401, Atlanta, Georgia

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MobileSIM

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About MobileSIM

MobileSim is an international company that serves expats and travelers around the world, offering top-notch Travel eSIM data plans for borderless connectivity. Our international data eSIMs are designed to provide you with high-speed data, reliable coverage, and affordable rates as you travel around the world. You can choose from a range of eSIM options, including local, regional, or global, depending on your specific needs and preferences. It's easy to get started - make sure you have an eSIM compatible device, purchase the eSIM with the data pack you want, install it, and enjoy your data!What people appreciate about MobileSIM.com:Safe online transactionsMultiple payment methods: all major credit/debit cards or PayPal All currencies accepted for payment, although the online account will display USD, CAD, and other major ones at your choice. User-friendly interfacesFor more info, visit:Buy Travel eSIMCreate New AccountHelp Center

MobileSIM (mobilesim.com) has 57 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: mobilesim.com
Website: mobilesim.com
Category: Computers & Phones
Location: Atlanta, Georgia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 54% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About MobileSIM

MobileSIM (mobilesim.com) has 57 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: mobilesim.com
Website: mobilesim.com
Category: Computers & Phones
Location: Atlanta, Georgia
Listed on Five Star Index: 2026

Teresa

Mar 29, 2024

Would not recommend, worked for 1 hour

Worked for 1 hour and then stopped! They won’t refund because the T’s and C’s say no refunds. Would not recommend, don’t use this company, seems a bit like a scam to sell you a product that doesn’t work and then refuse refunds because it says so in the T’s and C’s. Seems like a very convenient excuse not to have to pay people back because their product doesn’t work. EDIT in response to Esims answer. Please explain WHY the sim was working and then stopped if the set up was incorrect in the first place. I tried all the things you suggested but that didn’t work. You were asking me to provide screenshots of my phone and other info and I didn’t want to waste more of my time doing that before knowing why it would suddenly stop working. I asked to explain why it was working and then stopped, why would that happen if the setup wasn’t correct initially? YOU chose to ignore that part of my email and say no refunds because of T’s and C’s. Please don’t reply to my review saying I am at fault here and didn’t respond to you and refused to provide information when that’s only half the story. You’re customer service is lacking and js instead of providing any really support or help you prefer to blame the customer and use t’s and c’s as an excuse. FYI I just set up my friends airolo eSIM when she couldn’t get it to work so I’m not an idiot. I would give 0 stars if I could!

Response from MobileSIMApr 1, 2024

Dear Teresa, Thank you for using MobileSIM.com. Based on our records we can see you've been in contact with our Customer Support agents. In the latest emails they sent you you were asked to update your mobile data settings based on the steps provided by email: - Go to Cellular/Mobile Data, then select your Travel eSIM → Enable the “Turn On This Line” toggle, go back to "Mobile Data" and select your new Travel eSIM data plan - Tap “Network Selection”, and disable the “Automatic” toggle → check to see if your eSIM has connected to the supported network. - Enable the “Data Roaming” toggle for your new eSIM plan. If you're having any issues with your data, you need to check your APN and Roaming settings to make sure that they're correct: Under your new eSIM → Mobile Data Network → find "APN" and use the following APN for Mobile Data: APN: globaldata Leave everything else blank. In case you receive the following message: "Unable to Activate eSIM - (You can try again or contact your carrier for assistance)" In case you are not able to install/locate the Travel eSIM, please provide us the following information and screenshots in order to further investigate this for you. 1. The IMEI of your device, you can get it by dialing *#06# or in your device settings. 2. Installed ICCID (Settings > General > About > Scroll down to find the ICCID) 3. APN settings (Settings > Cellular (or Mobile Data) > Data plans (or Cellular Plans, or SIMs) - Airalo eSIM (or whatever name it got assigned) 4. Cellular or Mobile Data Network) 5. Data Roaming (Settings > Cellular (or Mobile Data) > Data plans (or Cellular Plans, or SIMs) - Airalo eSIM (or whatever name it got assigned) > Data Roaming) 6. Available SIM/eSIMs (Settings > Cellular (or Mobile Data) 7. Selected Network (Settings> Cellular (or Mobile Data) > Data plans (or Cellular Plans, or SIMs) > Airalo eSIM (or whatever name it got assigned) > Network Selection) 8. Cellular - Cellular Data Options and enable "Limit IP Address Tracking" ON. ---------------------- Unfortunately you chose not to follow the instructions and/or never replied with the info requested. As listed in our terms and conditions, once the eSIM is installed by the customer, it will be considered as used, and no refunds will be provided. We apologize once again for the inconvenience and appreciate your understanding!