MobileSentrixReviews of mobilesentrix.com

Mohamed was hands-down one of the best customer service reps I’ve ever spoken with. I called right up against the daily shipping cutoff with a couple of account issues. Old addresses and outdated credentials... but he calmly assured me everything was going to be fine. He worked fast, got my account straightened out, and placed the order right on time! Bingo, bango, nailed it! What really stood out, though, was his personality. We shared some genuine laughs, and the conversation felt like talking to an old friend rather than just ‘another call.’ It was easily one of the best customer service experiences I’ve ever had. Five stars all the way! Mohamed is the guy you want answering your call. Point blank, period!

As a retailer, I must say MobileSentrix is the largest source of iPhone screens. They have the widest collection at wholesale prices. My priority is to purchase quality products at wholesale prices. Also MobileSentrix team is always supportive. I must say, product collection and price no one can beat them. The most trusted store for business owners worldwide.

Terrible service. They sent me two defective screens, and I have to pay shipping to return them and another $10 to get another one. In addition, the time to get a working screen...

website is laggy and always logging out would be nice if their was a app for windows or mac that could just stay logged in store account and anyone in my repair shop staff could order when needed but over all they always get are order right and on time and customer care people very helpful and they parts i had very little issues over past 15 year they been improving but will still say fix the website some days it bad cant make order

I had a problem with a previous order and dominic from customer service was able to not only remedy the issue with my previous order, but help me place a new order. When we ran into shipping problems, he navigated me accordingly to apply my credit so that my new order was placed correctly. I thank him for his patience in this issue and providing exceptionally customer service in this matter.

To be fair, the website is getting better. But the main issue is how it always logs us out. Our company has over 15 terminals, and it would be nice if our employees could just hop on and add something to the shopping cart without having to login every couple days. There are other smaller issues, such as how I can’t open certain things in tabs, But instead I get a pop up. Just make an app, already and get it over with

They sent me a bad part and then forced me to pay for shipping again when I had to reorder the damaged part. I do over 10k in business with this company a month and they would rather force me to pay $8.50 to ship a replacement part than retain my business. Great business practices.

Horrible customer service. If I could give them a zero-start, I would do it. One, they canceled my order, and they didn't even send me an email. I noticed that they canceled my order because I wanted to check on my tracking number; it is super unprofessional for this "business" not to send a customer an email that they canceled your order, and I imagine that that's illegal to cancel an order and not informing your client. My order doesn't even show on my orders. I asked them if they were going to refund me immediately. I'm still waiting for them to respond about refunding me my money.