David R.
When it comes to customer service, this company is a total failure.
We are an iPad refurbishment organization that has worked on and sold over 1000 iPad’s during the past 6 years, 90% or more of the parts (mainly digitizers, LCDs and batteries)) have been purchased from this company. We have literally contributed thousands of dollars of revenue to this company. At first there were not many issues: there were a few quality issues which were handled relatively quickly and fairly…until recently. We started to receive digitizers that were obviously different than the ones previously received and since the change we have experienced a multitude of defective digitizers and LCDs. The rejection rate soared to over 50% for each, For a small organization relying on a consistent and balanced cash flow and a reliance on having a stead supply of parts this has been devastating. When brought to the attention of Customer Service we were either ignored or were given instructions that were contrary to the Company’s written policies. It became obvious that our value as a customer no longer mattered to them. Accordingly, we have moved our part purchases to an alternative supplier and are unable to support MobileSentrix financially any longer. If customer service and your value as a customer are important to anyone reading this, stay away from this company.