Volker R.
Super customer service
I recently decided to try repairing my iPhone 12 Pro because in addition to the battery health being low, the camera no longer focused and the charging port was flaky. I’d hesitated on replacing just the battery earlier due to the complexity, but found that Apple (via 3rd party) rents a set of pro repair tools for ~$50 so I felt a bit better about DIY. I bought aftermarket parts from MS (they also sell new & used OEM, but they were too expensive for this old a phone). To start with, I do a lot of DIY and am good with tools. However, even with the pro tools I’d recommend thinking twice about doing this. There are a lot of different size & type micro screws and you need a lot of care and patience taking these newer phones apart. Anyway, once I tried to install the new Lightning port assembly, I had trouble getting one of the connectors into its socket on the logic board. I should have contacted MicroSentrix, but it was the weekend and I had only 7 days for the repair kit. So I tried numerous times to get the connector to click. I had already successfully reconnected about 10 other connectors, so I was comfortable with the process. I finally figured it might need a bit more force since it’s a power cable. That turned out to be a big mistake, since in the end the socket got messed up. I reached out to MS, explained the situation and asked if they’d let me return the unused parts. They issued an RMA and, after receipt of the parts, refunded 100% of what I’d spent. If I had to do this over again, I wouldn’t hesitate dealing with MobileSentrix. I’d also be even more careful about the repair and contact MS right away in case of any issues. I am super impressed with this caliber of customer service.




