Roamlink: Friendly support, game changing connectivity
I purchased a Roamlink data plan from them after they announced BYOD support. I wasn't sure how to activate my phone on their network, so I asked a question on their support portal. The response was quick, and gave me a website to go to activate. I was up and running in minutes. Their service supports multiple carriers on a single eSIM with automatic roaming from one carrier to another if the signal drops. This is fantastic for when you're on the move. I have never owned an RV and have no plans to ever buy an RV, so I wish their marketing would be more about mobile connectivity than RV to get more people into it. This is extremely useful for anyone who goes around a region to different locations with different dominant carriers, which happens to me all the time. Much better than competitors where you have to switch eSIM multiple times per day to find the one with good signal strength.
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B L.
I have NO idea how or what to connect…
I have NO idea how or what to connect to to have internet service with the esim in flexpal in a preowned pepwave router system that purchased from them. Put it in then what?
No signal out in middle of nowhere. Gave up. I dont know if I'm paying for something I cant use.
Totally frustrated. Appears must have a PHD to use it. No for regular people.
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Neil L.
Scam
Bought starlink mini mount and paid for it to be delivered on a friday, needed it that weekend. Didnt show up until monday. Trying to return and they had me fill out a return form and they said it would promptly send me a return label via email. Still waiting. Also, ive been docked $28 from my refund for both sides of shipping. Scam company. Go do business elsewhere.
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Gary L.
Don't do it!
5 years ago I would have recommended MMH, now I can no longer do that. I ordered a complete system for my RV, including router, antenna, etc. The peplink router apparently does not integrate well with starlink....painfully slow speeds. Their Roam plan has terrible speeds, like can't even stream a movie. Their once awesome customer support is now awful! They refuse to return phone calls and apparently operated solel1y through email.....when/if they respond it generally useless instructions. At this rate, I just want my money back!
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David K.
Shipped my order to someone else and blamed me
Ordered 3 products for StarLink Mini. They shipped it to the wrong person in a different state and told me it was my fault. Their site still thinks I'm a different person. It's probably their vendor's fault (Shopify), but they are refusing to pay to ship the product to me. Blame the customer and refuse to help is the definition of poor customer service.
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Yeng Y.
This places is unprofessional
This places is unprofessional, discrimination of who you are, don’t work for this places they will lure you in and make you excited by sending you the first step of an interview question and you answer. After couple days they just automatically say by review your skills your not qualified. The funny thing is that before they send your those question, when you apply your skills interest them that’s why they send those questions. So, being said should have at least said in the first places, I apologize but carefully review your application we decided to move forward with other candidates that simple. Instead of people applying and then send them the first step of the interview question. They are doing this just to meet their application quota. This really made me upset making someone excited on a position and I took the time to answer all those questions and get decline. Never applied to this places that’s all I have to say.
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Jeff D.
Use Caution - they seem disorganized
9/4/25 Update: they have reached out to me to make it right, issued a partial refund and will accept my return. I will update this review when all is resolved.
9/3/25 - Stay away, I ordered a mobile internet solution, paid a large amount for expedited overnight shipping - website banner says "same day shipping on orders placed before 2pm est, I made the cutoff by 30 minutes. It shipped the next day jeopardizing my trip. I ordered based on the comfort of a "no questions asked return policy (30 days)", then tried to return the unit within 30 days and was ignored / brushed off by support. Unit will barely connect to T-mobile 5g, I have a Tmobile home unit swapped onto the same waveform antenna and the connection has been magnificent all over the country. By the way, the return policy - they will only ship a box to your home address with return label and they want it to be new / unused, pretty convenient policy for a company selling mobile solutions to the RV crowd, this means they basically prevent returns. Never again will I bring commerce to this company, and I'll actively discourage it on the road as well, us campers talk (a lot).... I have another request in to cancel the mobile sim subscription, if it is ignored I'm going to multiple officials for solution.
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Cary M.
Unlimited is not unlimited at all!!
I purchased an unlimited plan back in April through their RoamAlink Connect deals. All major carriers automatic switching to the “best carrier”. Was told this would be what I needed for online gaming and also full streaming on tv.
After around $800 dollars later I have experienced my router having to be manually set on the better of the 4 carriers in my area. The password was changed on my router and nothing would connect even the admin password so I could not even get in the router to see what was going on. Slow speeds even on 5g service and the latest is an email from one of the posters on here that works with them (Easton Douglas) stating that I have consistently exceeded my data usage on my “unlimited” plan. So now they want me to change to a direct connect plan and use them as a back up plan. The unlimited plan they sell is actually limited to 20gigs of usage per day based on a 7 day average. So in reality that would equate to 560 gigs a month using 4 weeks as the the monthly period. Not very happy at all.
Response from mobilemusthave.comAug 19, 2025
Thank you for sharing your experience with RoamLink. I’m sorry to hear that the service did not meet your expectations, and I’d like to help clarify a few points so you better understand how the system is designed to work.
With our rental device program, the hardware is set up for a true plug-and-play experience. Because the equipment remains our property, device settings are managed by us to keep things simple and consistent. Customers who choose to purchase their own router always have full administrative access.
On the carrier side, RoamLink connects to the strongest available signal in your location. Routers can detect signal strength, but they cannot measure or compare actual throughput speeds across multiple carriers simultaneously, as doing so would disconnect you during the process. Signal strength and internet speed are related but not the same thing, which can sometimes lead to different results than expected.
Regarding usage, all mobile providers (ours included) have terms of service that allow for traffic management when data usage is extremely high. Mobile data is far more costly than landline internet, and to keep plans affordable, we work hard to balance fair usage with network performance for everyone. For customers who consistently need very high bandwidth, we recommend looking at direct-connect carrier plans. These plans can handle higher sustained usage and are often more cost-effective since they are tied to a single carrier. Adding RoamLink as a backup still gives you the best of both worlds: reliable high-usage capacity plus multi-carrier redundancy when you need it most.
We’d be glad to continue working with you to find the best setup for your needs—whether that’s adjusting your plan or helping identify an alternative that matches your usage patterns. Please reach out to our team, and we’ll do everything we can to get you the connection you need.
—The RoamLink Team