mobilemusthave.comReviews of mobilemusthave.com

Bought starlink mini mount and paid for it to be delivered on a friday, needed it that weekend. Didnt show up until monday. Trying to return and they had me fill out a return form and they said it would promptly send me a return label via email. Still waiting. Also, ive been docked $28 from my refund for both sides of shipping. Scam company. Go do business elsewhere.

5 years ago I would have recommended MMH, now I can no longer do that. I ordered a complete system for my RV, including router, antenna, etc. The peplink router apparently does not integrate well with starlink....painfully slow speeds. Their Roam plan has terrible speeds, like can't even stream a movie. Their once awesome customer support is now awful! They refuse to return phone calls and apparently operated solel1y through email.....when/if they respond it generally useless instructions. At this rate, I just want my money back!

Ordered 3 products for StarLink Mini. They shipped it to the wrong person in a different state and told me it was my fault. Their site still thinks I'm a different person. It's probably their vendor's fault (Shopify), but they are refusing to pay to ship the product to me. Blame the customer and refuse to help is the definition of poor customer service.

This places is unprofessional, discrimination of who you are, don’t work for this places they will lure you in and make you excited by sending you the first step of an interview question and you answer. After couple days they just automatically say by review your skills your not qualified. The funny thing is that before they send your those question, when you apply your skills interest them that’s why they send those questions. So, being said should have at least said in the first places, I apologize but carefully review your application we decided to move forward with other candidates that simple. Instead of people applying and then send them the first step of the interview question. They are doing this just to meet their application quota. This really made me upset making someone excited on a position and I took the time to answer all those questions and get decline. Never applied to this places that’s all I have to say.

I purchased an unlimited plan back in April through their RoamAlink Connect deals. All major carriers automatic switching to the “best carrier”. Was told this would be what I needed for online gaming and also full streaming on tv. After around $800 dollars later I have experienced my router having to be manually set on the better of the 4 carriers in my area. The password was changed on my router and nothing would connect even the admin password so I could not even get in the router to see what was going on. Slow speeds even on 5g service and the latest is an email from one of the posters on here that works with them (Easton Douglas) stating that I have consistently exceeded my data usage on my “unlimited” plan. So now they want me to change to a direct connect plan and use them as a back up plan. The unlimited plan they sell is actually limited to 20gigs of usage per day based on a 7 day average. So in reality that would equate to 560 gigs a month using 4 weeks as the the monthly period. Not very happy at all.

I called to ensure that the B One router will work if 2 T-Mobile 5G home internet boxes could be connected to the B One and use the SpeedFusion to bond them to increase both download and upload speeds. I was told yes over the phone, in a web chat, and again when I called asking for support. My T-Mobile boxes do connect, my peplink setup is correct and connected properly. Here’s the problem: My download and upload speeds are bonded but it’s actually 1/3 the speed I get from just 1 T-mobile 5G home internet box. Support and Sales were friendly enough but will only blame outside factors that I have debunked by simply removing the peplink device and measuring performance without it. I’m out about $700.00 for something that doesn’t do what they say it does.

They aggressively push their Peplink devices. While chatting with their website online, I asked about the speed differences between their Peplink devices and other devices like Cudy and MOFI. They claimed that other devices weren't as fast or inferior, despite me googling and verifying that they use the same ship / modem. For example, Cudy has a Qualcomm, same as the chips they use in Peplink. The modem sierra wireless is also in other cheaper routers, you are just paying huge markups. Their "M - Series" plans are also a rip off. You need to have Speed Fusion + be in warranty, so they aren't being honest with the total cost of the service.

Nothing but problems with this company. I work at a small business so I do not take negative reviews lightly, but MobileMustHave's policies and customer service are horrendous. I would not recommend counting on them for mobile internet. There were multiple issues over 3 months but I'll jump to the main situation: I ordered a mobile internet bundle and the equipment arrived ok, but 2 months later they canceled my mobile internet plan. They are clear up front that sometimes they don't have control over the mobile carriers, and I completely understand that. However, the alternatives they offered weren't compatible with the equipment they had sold me. My options were to go with a plan that was far inferior with not nearly enough data or coverage, or to buy expensive new equipment that was compatible with a comparable internet plan. I asked them repeatedly to let me return my equipment and purchase the new equipment, but their response was that it was "way past the return deadline"...it had been 2 months since I purchased the bundle. I pleaded with them to make an exception and let me exchange the equipment since I had purchased the equipment and the mobile plan together as a bundle; my request was continually denied even after it was escalated to upper management. The most annoying and unprofessional part of this was that they kept recommending that I try to sell my equipment on ebay. Their exact words were that "there's a strong secondary market for this equipment". I actually did try to sell it when they left me with no other options; I ended up dropping the price to 1/3 of what I paid for it and I still didn't get a single offer, so it turns out the secondary market is not so strong. In the end, they were forcing me to eat the cost of my equipment which was now obsolete. To reiterate, it had only been 2 months since I purchased it as a bundle with the mobile internet plan. Worth mentioning that even having these conversations with customer service was incredibly difficult because when you call in, their customer service reps say that they can't help with anything related to mobile internet plans, it seems like they're really just there to help you buy more stuff. I had to email in and wait sometimes several days for a response. Their whole customer service department was disjointed and I had to explain my situation from the beginning every time I spoke with someone. Even the so-called customer service manager didn't remember me after I had spoken with her at length. I understand customer service slip-ups, but I was told that this was escalated up to the owners and they still shot it down. That means crummy customer service is a company-wide policy. Their whole attitude was "oh well, not our problem". I strongly recommend you get your mobile internet plan and equipment from another company.