MobileHelpReviews of mobilehelp.com

Response from MobileHelpDec 13, 2023

Thank you for taking the time to share your feedback with us, as we strive to provide each customer with the absolute best experience. We sincerely apologize if the right expectation was not set at the time of your order. Battery life may vary based on usage, and we recommend charging mobile units overnight to ensure a full charge throughout the day. Your safety is our top priority. Please do not hesitate to contact our Technical Support team should you have any questions or concerns about equipment. Representatives are always happy to help. You can reach us at 877-827-6207.

Response from MobileHelpDec 10, 2023

Thank you for bringing this to our attention. Shipping carrier delays can be beyond our control, but we are happy to have been able to speak with you today for assistance with resolving this issue. We are here for you whenever you need us! Please don’t be afraid to reach out.

Response from MobileHelpDec 6, 2023

Thank you choosing to stay with MobileHelp for your mother's coverage. Your loyalty is important to us, and we are happy to see that you received our deepest discount for the system she will be using. To be eligible for our referral program, both accounts would need to be active, however, you can still participate in our referral program in the future. Eligibility requirements can be viewed on our website or over the phone with our Customer Care team at 877-827-6207. We are here for you whenever you need us!

Response from MobileHelpDec 6, 2023

Thanks for the kind words and for being a valued part of the MobileHelp family. Please let us know if there is anything we can do to earn a higher score. If you ever have any questions or concerns please do not hesitate to reach out.

Response from MobileHelpDec 4, 2023

Thank you for your review. We will definitely take this into consideration as we strive to enhance each customer's experience! We value your feedback and having you as part of our MobileHelp family. If you ever have any questions or concerns please reach out.

Response from MobileHelpNov 29, 2023

Thank you for your comments! We apologize for the frustration you experienced with our phone menu. We are always looking for ways to improve, and we certainly value your feedback. We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!

Response from MobileHelpNov 27, 2023

We received your review and we apologize for the issues you are experiencing with the automatic fall detection feature. Our Technical Support team will be contacting you to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Response from MobileHelpNov 24, 2023

We apologize for the incorrect spelling of your name. Thank you for bringing this to our attention, as it has now been corrected on your account. We value you as part of our family. If you ever have any questions or concerns please don't hesitate to give us a call, we are always happy to help.