MobileHelpReviews of mobilehelp.com

Response from MobileHelpJun 25, 2024

We received your review and we are sorry to hear that you are not happy with the equipment you received. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon

Response from MobileHelpJun 19, 2024

Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score.You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family

Response from MobileHelpJun 10, 2024

We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Customer Service team about this concern. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Customer Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Response from MobileHelpJun 6, 2024

We have received your review and we offer our sincerest condolences during this difficult time. We apologize for any inconvenience you have experienced during the cancellation process. We would be more than happy to help locate your account and provide any further assistance needed. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Response from MobileHelpJun 4, 2024

We received your review and we are sorry to hear that some of the equipment you received did not operate properly. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team, and they have issued you a replacement system. Please let us know if you have any additional questions or concerns, we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Response from MobileHelpJun 3, 2024

We received your review and we apologize for the inconvenience you have experienced. This is not an experience we want any of our customers to have, and we would like to review your account and speak with you further to resolve any issues, however, we see that the system is scheduled to be delivered on Monday 6/03. Please be aware that shipping information comes directly from the carrier and sent to your email address on file. Are you still missing the equipment? Please let us know if you have any additional questions. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Response from MobileHelpMay 21, 2024

We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Response from MobileHelpMay 17, 2024

We received your review and we are sorry to hear that you are not happy with the equipment you received.Our records show that the equipment was delivered to the address on file as of 5/13/2024. If you still have not received the equipment please contact our technical support team in expediting a replacement system. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.