MobileHelpReviews of mobilehelp.com

Response from MobileHelpJul 16, 2024

We received your review and we apologize for any inconvenience you have experienced with our Customer Service team. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our records indicate that our management team has attempted to contact you for help resolving any issues. You can also reach us directly by dialing 877-827-6207. We look forward to speaking with you soon, and thank you for being the most valued part of our MobileHelp family.

Response from MobileHelpJul 15, 2024

We received your review and we apologize for any unexpected delays with delivery of your order. This is not an experience we want any of our customers to have, and it is normally an expectation we set before processing any payment. Depending on the payment method chosen, there may be a required 10 business day hold period for processing the transaction before the order can be shipped. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we are glad to see that you were able to connect with our Customer Service team for help resolving this issue. Please do not hesitate to contact us if you need any further assistance. You can also reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Response from MobileHelpJul 8, 2024

We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Response from MobileHelpJul 8, 2024

Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Please know that the delay in signing the Docusign document will not delay the shipping of your equipment. We see that the order was shipped last week and is slated to be arrive on 7/8. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score.You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Response from MobileHelpJul 3, 2024

Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. According to our records, we have not received a cancelation request. If you would like to discuss alternative systems to help keep you safe or discuss your cancelation please contact our customer service team. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Response from MobileHelpJul 1, 2024

We received your review and we apologize for any issues you have experienced at the time of the order. Our accounting team was able to further review the account and assist with the cancellation. The account has been cancelled and no further action is required. In the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family.Please let us know if you have any additional questions. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Response from MobileHelpJun 28, 2024

We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Response from MobileHelpJun 28, 2024

We received your review and we apologize for any inconvenience you have experienced with our service. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.