SG
Difficulty getting ready to use
It was very difficult to get the device in an operating mode. One device determined to be bad, (actually had EMS arrive because tech support couldn't get the device to cancel!!!. Replacement device was sent and received...tech support disconnected before completing setup. I called back and requested to speak with a supervisor. Still waiting. Then while device was just sitting on the table..."fall detected" alarmed and when I depressed the button to cancel the alert, it wouldn't cancel. Luckily I received a call from dispatch asking if we needed help, before an ambulance was sent again. When and if I am able to speak with and get this system setup will determine if we keep it or send it back.
Response from MobileHelpApr 9, 2024
We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team regarding a replacement unit. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.