MobileHelpMobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Health Equipment · ROYAL PALM BEACH, Florida
Excellent
Health Equipment · Fort Lauderdale, Florida
Excellent
Health Equipment · Miami, Florida
Excellent
Health Equipment · St. Petersburg, Florida
Excellent
Showing 52 reviews with 2 stars · Clear filters
Friedrich H.
The Address is wrong. It is 1545 Erie Station Road!
Response from MobileHelpOct 18, 2023
We received your review and we apologize for having the wrong address. We are happy to see that this was corrected and the equipment has been received and tested successfully. Thank you for being a valued part of the MobileHelp family! We are here for you whenever you need us! Don't hesitate to reach out.
john L.
I was never told how help would get into my house if help was needed ,how do i call for help if i need help in another room away from from the speaker box, i don't think i can speak into the wrist band
Response from MobileHelpOct 11, 2023
We received your review and we apologize for any inconvenience you have experienced with setup and information. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.
customer
I was promised 2 day express shipping (at no charge). That was Thursday Sept 29th. Today is Friday October 6th and my new pendant has still not arrived,
Response from MobileHelpOct 8, 2023
We received your review and we apologize for your order not arriving as scheduled. Our records indicate that it did ship with free expedited delivery, however, the carrier experienced a shipping delay beyond our control. We were glad to see the tracking information updated and confirming delivery of your package. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we are sorry that you experienced anything less. Please do not hesitate to contact us directly should you need any further assistance with the equipment or your account. You can reach us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.
Michael N.
I got disgusted with this right away when they sent me an email to activate my acct and when I clicked the link they provided...it was expired! They gave a phone number but I am not calling on phone...they pissed me off.
Response from MobileHelpSep 28, 2023
We received your review, and we apologize for the issues you are experiencing attempting to activate you online account. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and walk you through set up. Alternatively, we have already emailed you a new link to activate and set up. The link is available for 24hrs. Our online chat is also available to you should you have any further questions. We would be more than happy to help locate your account and provide any further assistance needed. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family
Allieth D.
Haven't had to use it in any emergency situation.
Response from MobileHelpSep 23, 2023
Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. We are happy to know that you have been staying safe and have not had to use the system. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.
Merl J.
I took a fall and never got a call or anything from mobile help
Response from MobileHelpSep 23, 2023
We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call to resolve this issue. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207. We look forward to speaking with you soon.
Sharon M.
When I fell and needed my daughter to get to my home fast I pushed my button and you put me on hold
Response from MobileHelpSep 22, 2023
We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any delays. We would like to have our Technical Support team give you a call to help look into this incident, as it is not an experience we want any of our customer to have. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.
Kristina
You are keeping raising the charges. I started at $ 105. Now, you charging me $174.92 ? I selected CHOICE and now you don't know how much you can charge !!!! Do not ask me for review, it won't be nice.
Response from MobileHelpSep 22, 2023
We received your review and we apologize for any inconvenience you have experienced with the billing. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. We offer a variety of different systems and payment plans that may better suit your budget. What would be the best number for us to reach you on for further assistance? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.