MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
mobilehelp.com
Website
mobilehelp.com
Category
Health Equipment
Location
Boca Raton, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Representative was very helpful and knowledgeable about the product and willing to answer any questions. Albert was the representative and he would get an A+ in my book.
Response from MobileHelpOct 9, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
CU
customer
Very helpful agent
Very helpful agent - completed transaction in less than 10 minutes.
Response from MobileHelpOct 9, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
MP
Mark & Patti L.
Excellent customer service
Ben was excellent helping me set up service for my mom. Peace of mind for both of us.
Response from MobileHelpOct 9, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
RO
Robin
Great experience
Friendly staff and very informative.
Response from MobileHelpOct 9, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
DA
Damon
The representative was well informed…polite and thorough!
The representative was well informed sure received the services I need ! Can’t wait for my delivery. Heck I fell last night and took a while to get up and back into my recliner. Thank you for giving me givng. Me. A sense of security! Hope it’s as great as I was told
Response from MobileHelpOct 9, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family. We are sorry to hear about your recent fall. Stay safe, and if you ever need us, please don’t be afraid to reach out.
AA
Avis A.
They have great customer service
They have great customer service
Response from MobileHelpOct 9, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
TP
Teresa P.
Your tech staff is always so helpful…
Your tech staff is always so helpful and courteous weather helping me with a problem or testing my device.
Response from MobileHelpOct 9, 2023
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
CJ
Carla J. B.
Peace of Mind - Feeling Confident
I was calling in regards to your services you offer and see if this would be a service, that I could use. I spoke with Richard, who answered all the questions I had and was so helpful and knowledgeable! I really was just calling, to check your services out, and see what you offered, and was truly on the fence, if I should get this, or really any service, or not? After talking to Richard, for 5 minutes, he answered all my questions, concerns, and definitely gave me peace of mind, of what your services are! I had zero questions, when I got off the phone. I feel like you took the weight of the world, off of my shoulders right now and this is good, because I'm actually having a shoulder replacement! A little sense of humor helps, especially when you're looking at surgery, in your immediate future! I only signed up for the 3 months, because financially at this point, I wasn't able to pay the entire amount for the year. Anyone considering this type of service, I really recommend you calling MobileHelp - Richard would be able to answer all of your questions, so you are well informed, make your payment, and then all you have to do is, wait for your device to come in the mail.
I think I was literally on the phone with him, had all my questions answered, made my payment, everything less than 20 minutes. You cannot go wrong!
Thank you Richard, for making it so easy for me - I so recommend!
Response from MobileHelpOct 9, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.