MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp reviews

Showing 358 reviews with 4 stars · Clear filters

Darlene
Aug 31, 2023
This scooter stops very quick
This scooter stops very quick. Also, the tires make the ride very rough. Just being honest.
Response from MobileHelpSep 1, 2023
Hello, Thank you for taking the time to leave us a review, however it seems like your comment may be for a different company. MobileHelp specializes in personal emergency response systems. If you have an existing account with us and need any assistance with the equipment, please do not hesitate to contact our Technical Support team, a representative will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
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Timothy H.
Aug 28, 2023
Someone is always there if the…
Someone is always there if the transmitter goes off and there are friendly and caring.
Response from MobileHelpAug 28, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
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Dear C.
Aug 27, 2023
I probably would have given a 5-star…
I probably would have given a 5-star rating but we have only had this service for about a month and a half. So far... so good. I appreciate the ability to cancel a false alarm by simply pushing the button again. Save on the stress. I also really appreciate having the alert operator based in the U.S. and speak without a difficult to understand accent.
Response from MobileHelpAug 27, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
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Carol
Aug 26, 2023
Sign up process was pretty easy but…
Sign up process was pretty easy but sales person seemed rushed and not real patient with all my questions
Response from MobileHelpAug 27, 2023
Thank you for your review! We appreciate that you took the time to let others know about MobileHelp. We certainly apologize if you were rushed at the time of the order, as that is not an experience we want any of our customers to have. Our management team will be reviewing the call for coaching opportunities. Please feel free to give us a call back if we can be of any further assistance with your account or equipment. You can reach a representative at 877-827-6207. We look forward to speaking with you.
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Karen C.
Aug 24, 2023
I wouldn't say it was a great…
I wouldn't say it was a great experience, but it wasn't unpleasant. The sales agent was a little too pushy, and I agreed to some things that I probably should not have. As it is, I have cancelled the service because it doesn't work for me. The agent I spoke to when I cancelled was excellent and very understanding, and I appreciate that.
Response from MobileHelpAug 25, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
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Janett M.
Aug 24, 2023
May the device could less bully.
May the device could less bully.
Response from MobileHelpAug 25, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
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Kevin B.
Aug 23, 2023
Complete
Thanks for the a fast response.
Response from MobileHelpAug 24, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
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Richard W.
Aug 22, 2023
Got most of the important pieces needed…
Got most of the important pieces needed for safety. Still waiting for the sheet to fill out medical & other info that you reminded me to take care of.
Response from MobileHelpAug 23, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
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