MobileHelpMobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Health Equipment · ROYAL PALM BEACH, Florida
Excellent
Health Equipment · Fort Lauderdale, Florida
Excellent
Health Equipment · Miami, Florida
Excellent
Health Equipment · St. Petersburg, Florida
Excellent
Showing 358 reviews with 4 stars · Clear filters
Michael C.
You can’t always get what you want.
Response from MobileHelpSep 18, 2023
Thank you for your review of our service! Know that we are here for you when you need us. Please don't hesitate to reach out if you need any assistance with your equipment or account. You can reach us at 877-827-6207.
Victor S.
MobileHelp is a safety measure, and easy to use.
Response from MobileHelpSep 18, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Susan J.
Always responsive to calls. Sometimes takes longer and that’s why not 5-star rating.
Response from MobileHelpSep 18, 2023
We appreciate your comments! We value you as part of our family. Response times can vary depending on the volume of alerts during that time. If you ever have any questions or concerns please reach out at 877-827-6207.
Neil B.
My credit card provider denied your annual charge because it appeared fraudulent. I ok the charge but you didn't try another time. I went to your website the make the purchase. Also, your telephone call was blocked because it appeared to be spam.
Response from MobileHelpSep 18, 2023
We are happy to have you as part of the MobileHelp family, and glad to hear that you were able to place your order with us! We are here for you whenever you need us! Never hesitate to reach out!
Patricia
My experience today was embarrassing and frustrating. A two year old at our restaurant lunch table pushed my wrist alert button. I got the call, but apparently the Mobile Help person could not hear or understand me explain, because she alerted both my son 700 miles away and the EMT in the city where I was visiting. The EMTs called me, knew exactly where I was, and when I said I was fine, they cancelled the call. I also had a call from my son, which I returned to say I was fine. I am not sure why the Mobile Help rep could not hear or understand me on my remote. It was fully charged. If I had been hurt, I really would have appreciated the help, though, so I'd rather have too much attention than too little!
Response from MobileHelpSep 18, 2023
Thank you for your thoughtful comment! We are happy to know that this was only a false alarm. Know that we are here for you when you need us. Never hesitate to reach out!
Lafaye A.
Had a good customer service experience...
Response from MobileHelpSep 18, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
Jerrie
Agent was polite and understanding
Response from MobileHelpSep 18, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
customer
Very friendly and efficient staff.
Response from MobileHelpSep 13, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.