MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp reviews

Showing 358 reviews with 4 stars · Clear filters

Cheryl
Nov 21, 2023
Almost User Friendly. The app and online account seems to…
The app and online account seems to keep locking out the ID number and I have to call to reset all the time. I also wish the system would allow a quick connect to the map and map alerts.
Response from MobileHelpNov 24, 2023
We value your feedback and apologize for any inconvenience you have experienced. We are actively working to improve our processes for a better user experience. If you continue to experience any difficulties, please do not hesitate to contact our Technical Support team at 877-827-6207 and a representative will always be happy to help.
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myrosegarden
Nov 15, 2023
My lifesaver
It should be here today
Response from MobileHelpNov 16, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
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customer
Nov 11, 2023
Mark was very professional
Mark was very professional, patient and thorough. The only undesireable aspects were the unnecessary fees and the increase in monthly after a year for such a small service. Usually loyal customers are rewarded after a year of patronage not penalized. we will surely go elsewhere after the year is up.
Response from MobileHelpNov 11, 2023
Thank you for your review. We are happy to have you as part of the MobileHelp family, and we appreciate your feedback! We are here for you whenever you need us! Our Customer Service team is always happy to help review the billing and ensure you continue to receive our most cost effective options. We are available at 877-827-6207.
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Margaret L. B.
Nov 7, 2023
Samuel called me twice. I said I'd call back and I was as good as my word and I hope your service is too.
Samuel called me twice. I said I'd call back and I was as good as my word and I hope your service is too.
Response from MobileHelpNov 8, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
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Jo C.
Nov 7, 2023
The service is fast and efficient
The service is fast and efficient. There was one false alarm and the emergency contact people sent a text but not sure why I also received a call at 5 am when my Dad had already told the person on the phone that he was fine. My Dad fell another time and the fire dept was dispatched and helped him up very quickly. I have a suggestion to only text and/or call the first emergency contact person instead of all 3 people on the list. If the first person (which is myself) isn’t available then I can contact another emergency contact person.
Response from MobileHelpNov 8, 2023
Thank you for your comments. We are so glad we were able to be there for your father in his time of need. Know that we are always here for you when you need us. Our Customer Care team will be happy to review the false alarm with you, and make any necessary changes to the emergency profile. To reach us please dial 877-827-6207 and a representative will be happy to help. Thank you for being a part of our MobileHelp family!
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customer
Nov 7, 2023
So far so good
So far so good. Everything (pendant and lockbox) arrived very quickly and was ready to use. The only complaint is that it is confusing when you want to set up your emergency contacts. The phone number on the pamphlet is for “dispatch” and they can not help you set it up. I finally reached someone who advised I needed to go online and complete the info. That’s fine for me, a 45 year old person. That’s not fine for an 87 year old person. Hopefully that’s the only issue.
Response from MobileHelpNov 7, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
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Debbi F.
Nov 3, 2023
So far the unit is working well and we…
So far the unit is working well and we are happy with it
Response from MobileHelpNov 4, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
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Sharon D.
Nov 2, 2023
Samuel was who I talked too
Samuel was who I talked too. He was very nice and took the time to answer questions. He made sure I understood everything.
Response from MobileHelpNov 4, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
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