MobileHelpReviews of mobilehelp.com

Worst company experience I have had in years. Paid for 2 day shipping of the first unit. Didin't arrive in 2 days. Didn't work when arrived. Was told a new unit was overnighted. Didn't arrive overnight. Fall detection on the 2nd unit didn't work. They are now overnighting a 3rd unit. An extra charge they said was "a mistake" was added to my credit card and still has not been refunded. So far I have spent days on the phone, around 10 calls, been on hold for 9-10 HOURS, with 2 junk units I now have to return. My 90 year old mom is home from rehab and NOT PROTECTED. The message I hear on hold, on a loop, 10,000 times, says they are an "industry leader." What a joke. I hate this company. My mom lives alone and is currently at risk, because of this shoddy company and their trash products. A week of wasted time, 10 hours on hold, 2 units that belong in the trash, and a 90 year old woman with no protection. Some industry leader. This company SUCKS.

MobileHelp charged my mother over $550 - a year after we canceled her account. I packed her device and wrote a letter and sent it in, as per their procedure, and a year later they've charged her again without our knowledge or permission. When I called customer service, they want me to sign another letter canceling her subscription but can't tell me if they'll refund the $550. I've reported this as a fraudulent charge to my bank.

This is the most DIS- honest company ever. I received Mobile Help and they told me I had a 10 day trial with no hidden fees. The unit did not work in my wooded area so I sent it back for a refund within 10 days. It’s been over 30 days. I have not seen a dime. I’m going to go to every paper and every review to give them a zero to one star rating do not get involved with them. They’re extremely dishonest.

I've been paying this company for 10 years since 2015 at least $40/month. I tried to cancel 4 months ago and they claimed they wouldn't unless I returned the 10 year old equipment that you know they will throw in the trash. I told my bank to put a block on them auto charging me and they still found a way around it. I've been driving around with this stupid piece of equipment for 4 months because who can remember to do that when life has 10,000 other things for you to do and I am calling them again to ask to cancel and they just want to argue over this piece of outdated technology they desperately want back. I have paid them over $4800 over the span of 10 years and they refuse to cancel it unless you return the equipment or you pay them another $350 for the piece of plastic.

I can't believe I EVEN HAVE TO GIVE 1 STAR!!!! THIS IS THE MOST IRRESPONSIBLE MEDICAL DEVICE COMPANY EVER!!!! I ordered a device for my mother who was discharged from the hospital, ALONE, and I am 1200 miles away. I was told and PROMISED all of the bells and whistles, wasted 2 days ordering and was told she would receive her device in 5-7 business days. It's been over 2 weeks and I find out THEY HAVEN'T EVEN PROCESSED THE ORDER YET!!!!! THIS IS PURE NEGLIGENCE! Had ANYTHING happened to my mother during the time I was told that she would have her device what recourse of action would there be? It's PATHETIC to think I was taken advantage of trying to do my best to ensure my mother's safety! I WILL report this company to the BBB as I was once an employee there. Mobile Help is basically taking advantage of people in their time of need! Absolutely DISGUSTING!

I ordered the MoblieHelp with Virtual Fall Detection for my father on 6/12/2025. I was assured that I would have it in 5 business days. I made it very clear that this was a priority in my choosing this company - along with their great review. It didn't arrive. I called on Tuesday of this week and was told there had been a delay due to a fire in the warehouse. They would overnight the device to me and I would have it on Wednesday. Nothing. I just called and was told they would not be able to get the device to me any time soon. They are taking orders and have NOTHING TO SEND OUT!!!

If I could do less than 1 star, I would. We’ve (me on behalf of my Mom) have received the most atrocious customer service from this company after they provided my Mom with a device that was never attached to her account. She was at risk for MONTHS and customer service has basically ghosted us. Tech support was always helpful in getting the device activated- but from there, horrible. Steer clear of this company if you want your loved ones to be safe AND to be able to easily resolve issues.

Their auto renew attempts were flagged as fraud which terminated my credit card. Complaining about this to customer service for the many hours I had to spend reconfiguring my financial life, the representative hung up on me. Oh and be ready for the hoops you have to jump through to return their equipment after your family member dies. They are great until it is time to disengage. Then you are treated like garbage.