MobileHelpReviews of mobilehelp.com

Response from MobileHelpSep 22, 2023

We are sorry for any confusion our email may have caused. We sent the email to you as an existing MobileHelp customer so that you could share your feedback on your buying experience. Others can benefit from what you have to say. If you have any questions, please contact us at 877-827-6207. We can be reached from 8am-8pm EST Monday-Friday.

Response from MobileHelpSep 22, 2023

We received your review and we apologize for any inconvenience you have experienced with the false alarms. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to resolve these issues? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Response from MobileHelpSep 22, 2023

Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score.You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family

Response from MobileHelpSep 22, 2023

Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. Our accounting team will be able to further review the account and assist with the cancellation. In the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family.Please let us know if you have any additional questions. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Response from MobileHelpSep 22, 2023

We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Response from MobileHelpSep 22, 2023

Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score.You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Response from MobileHelpSep 19, 2023

We received your review and we are sorry to hear that you are not happy with the fall detection pendant. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer replacement pendants, and we would be happy to contact you for assistance with replacing the lost pendant. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Response from MobileHelpSep 17, 2023

We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? Our Customer Service team will be happy to verify your account and help resolve any issues. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, and thank you for being the most valued part of our MobileHelp family.