MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp reviews

Showing 142 reviews with 1 star · Clear filters

customer
Oct 31, 2023
First day my mother got the unit
First day my mother got the unit, she put the necklace on; the piece that holds the two ends together fell off therefore, the very first day, she had NO protection. NOT WHAT I PAID FOR!!!
Response from MobileHelpNov 4, 2023
We sincerely apologize for the damaged lanyard you received. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority. We are glad to see that you were able to connect with our Technical Support team for assistance with the return. Please do not hesitate to contact us should you need any further assistance. We want to help keep you safe. You can reach us directly by dialing877-827-6207. Thank you for being the most valued part of our MobileHelp family.
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Elsie C.
Oct 5, 2023
I return to sender and a person…
I return to sender and a person associated with you told me I wouldn't get my money put back on my card. That is highway Robert. Not happy. I just can't afford it. Plan and simple. Elsie Coles.
Response from MobileHelpOct 6, 2023
At MobileHelp we pride ourselves in providing a great experience to our customers, and we apologize if you experienced anything less during your return process. Our records indicate that we have received your return and your refund request has been expedited. It can take 2-3 business days to reflect on your bank account. Please let us know if there is anything we can do to help keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.
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customerJUNE G.
Oct 5, 2023
TERRIBLE!!
TERRIBLE!!! SECOND UNIT WENT IN THREE DAYS AND CANNOT GET EITHER ONE TO WORK! SPENT A LOT OF TIME ON PHONE WITH MAX AND FINALLY HE GAVE UP AND SAID HE WOULD HAVE TECH CALL ME!!! Still WAITING!!!
Response from MobileHelpOct 5, 2023
Thank you for contacting MobileHelp. We've received your message and we are sorry to hear that you have not been called back. We do see you have recently spoken with our Technical Support team and they are looking into this incident for you. We will be contacting you with more information. You can also reach an agent directly by dialing 877-827-6207 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.
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Sharon
Sep 27, 2023
I can't get on one on the phone to…
I can't get on one on the phone to cancel the service. Was easy to get but hard to cancel..
Response from MobileHelpSep 27, 2023
We apologize for any inconvenience you have experienced during the cancellation process. We would be more than happy to help locate your account and provide any further assistance needed. What would be the best number for us to reach you on? We will have an agent reach out to you. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.
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Martha A.
Sep 25, 2023
I did not and do not want your business…
I did not and do not want your business to use my credit card again. The equipment has not worked in over a year. The modem is unplugged. To automatically renew without a written confirmation is robbery.
Response from MobileHelpSep 25, 2023
We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
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Elizabeth G.
Sep 24, 2023
Mobile not help
You keep charging me for your service that I quit on 6/3/23. It is the end of Sept. now and all equipment has been returned a long time ago. I spoke to your customer service who said they would stop charging my account, but they lied to me, as I am still being charged. I do not recommend this service. They are no longer an emergency response service.
Response from MobileHelpSep 25, 2023
Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. Our accounting team was able to further review the account and assist with the cancellation. The account has been cancelled and no further action is required. In the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. Please let us know if you have any additional questions. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.
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Sandra Pringle K.
Sep 21, 2023
Help when I need it!
It's so important for me to know I can get help with the push of a button!
Response from MobileHelpSep 22, 2023
Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family!
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Meryl
Sep 21, 2023
Unacceptable
It took a full 4 minutes for an operator to answer. Totally unacceptable, thinking of changing companies
Response from MobileHelpSep 22, 2023
We received your review and we apologize for the issues you have experienced with the longer than normal response time. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
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