MobileHelpReviews of mobilehelp.com

Response from MobileHelpMar 2, 2024

We received your review and we apologize for the issues you experienced at the time of cancellation. We were unable to locate your account with the information provided here, but if you have not yet had a chance to speak with our Customer Service team, a representative will be happy to assist with resolving this issue. At MobileHelp we pride ourselves in providing a great experience to our customers. Please do not hesitate to contact us at 877-827-6207 Option 1. We look forward to speaking with you soon.

Response from MobileHelpFeb 16, 2024

Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Response from MobileHelpFeb 14, 2024

We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Response from MobileHelpFeb 11, 2024

We have received your review and we apologize for the inconvenience with the payment for your order. This is not an experience we want any of our customers to have. We are glad to see that you received the callback from our safety consultant with the update about your order. Please do not hesitate to get back in touch with us if we can be of any further assistance. Thank you for being the a valued part of our MobileHelp family.

Response from MobileHelpFeb 7, 2024

We received your review and we apologize, as this is not an experience we want any of our customer to have. With our coverage the responding authority in case of an emergency will be the local authorities(911) for your area. Any additional fees that may be incurred with your local authorities and paramedics are not charged by MobileHelp. Please let us know if there Is anything we can go to help keep you covered in the future. We would be more than happy to welcome you back into our MobileHelp family. You can reach us directly at 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Response from MobileHelpJan 24, 2024

We have received your review and we are sorry to hear that the system ordered did not meet your needs. We offer a variety of systems for different needs and you can make changes to your system at any time. Our Technical Support team will be happy to review the equipment with you and help find a better alternative. You can reach us at your earliest convenience by dialing 877-827-6207. We look forward to speaking with you soon.

Response from MobileHelpJan 24, 2024

We have received your review and we apologize for any inconvenience caused by the delivery of your package. Our records indicate that the new package we sent you was delivered. Our Technical Support team will contact you for further assistance with your account. You can also reach us directly at 877-827-6207. Representatives are always happy to help.

Response from MobileHelpJan 22, 2024

We have received your review and we apologize for the inconvenience this has caused. Delays with the shipping carriers can be outside of our control. A new package is being shipped to you with expedited delivery. You will receive a separate email with the new tracking information. If any further assistance is needed please do not hesitate to contact us directly at 877-827-6207. We are always happy to help.