MobileHelpReviews of mobilehelp.com

Response from MobileHelpNov 11, 2023

We received your review and we are sorry to hear about your recent fall. We apologize for the issues you are experiencing with the automatic fall detection. Our Technical Support team will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing great peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Response from MobileHelpNov 4, 2023

We received your review and we apologize for any inconvenience this has caused. We currently do not offer long-term service suspensions, however, we are constantly looking for ways to provide a better experience, and your feedback helps us improve. At MobileHelp we pride ourselves in providing a great peace of mind to our customers, and we want to make sure you receive nothing less. Please do not hesitate to contact us if you need any assistance. We are available at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Response from MobileHelpNov 4, 2023

We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Response from MobileHelpOct 22, 2023

We apologize for missing our scheduled callback. Thank you for joining our MobileHelp family. Please do not hesitate to contact us if you have any questions or need assistance, we are always happy to help.

Response from MobileHelpOct 13, 2023

We received your review and we apologize for any inconvenience this has caused. We do attempt to gather the emergency profile information as soon as possible, allowing users to start coverage as soon as the system arrives. We are happy to see that you were able to connect with our Customer Care team for help accessing the online portal. We value you as part of our family. If you ever have any questions or concerns please reach out.

Response from MobileHelpOct 8, 2023

We received your review and we apologize for the experience you have had with the equipment's battery life and our support team. We want to contact you for further assistance with resolving these issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Response from MobileHelpSep 30, 2023

We received your review and we apologize for any issues you have experienced. Our Customer Service team will be happy to assist with your account and equipment during your move. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207. We look forward to speaking with you soon.

Response from MobileHelpSep 25, 2023

Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score.You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.