MobileHelpReviews of mobilehelp.com

Response from MobileHelpApr 24, 2024

Hi Marsha, We received your review and we apologize for any inconvenience you have experienced with Docusign. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Please note that we will never forge a signature without authorization. However, docusign will have your name pre-loaded to make the signing of the document as easy as possible. We want to make sure you continue to receive excellent service. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Response from MobileHelpApr 24, 2024

Hi Charles. We have received your review and we are sorry to hear that our cellular systems have been unable to connect for coverage at your address. We see that you have already spoken with our Technical Support team for a replacement unit. At MobileHelp, your safety is our number one priority, and we do offer a landline-based system for in-home coverage. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 877-827-6207. We look forward to speaking with you soon.

Response from MobileHelpApr 11, 2024

We have received your review; we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for replacing your system to one more suited for your needs. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Response from MobileHelpApr 9, 2024

We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different wrist buttons, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Response from MobileHelpApr 3, 2024

We have received your review and we are sorry to hear that our cellular systems were unable to connect for coverage at your address. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for in-home coverage. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Response from MobileHelpMar 31, 2024

We received your review and we sincerely apologize, as this is not an experienced we want any of our customers to have. At MobileHelp, your safety is our number one priority. Please let us know if there is anything we can do to regain your trust, and continue to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 877-827-6207. We look forward to speaking with you soon.

Response from MobileHelpMar 29, 2024

We received your review and we apologize for any trouble you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to walk you through every step of our quick setup and testing. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Please do not hesitate to contact us directly at 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Response from MobileHelpMar 22, 2024

We have received your review and we are sorry to hear that you have not yet received your system. Shipping carrier delays may be outside of our control, but we are also glad to see that you were able to connect with our Technical Support team for assistance with your replacement and billing adjustment. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.