happyCustomer
Shady Business Practices
Like many others, I was tricked into giving this company my money with seemingly no plan on their end to deliver any product to me. On the shoe's main landing page where you pick your size, there is ZERO mention of the concept of "pre-production". NONE. It is the smallest gray fine print on the item once it is already in your cart. Clearly they are hoping you don't see it. Beyond that, I've gotten products on pre-production before and they came with an expected production/shipping timeline estimate. It has been 6 full months since I placed this order, and every time I reach out to customer service they just say that I ordered a "pre-production" product and I'll get an email when it ships. Could be 6 more months, could be 6 years. I guess they just have carte blanche to call it "pre-production" forever and never actually make a product? The intentionally misleading checkout process combined with the very shady and informationless responses from the support team lead me to believe that this company is either scamming people badly or collecting money to pay past debts and they are struggling to actually fulfill new orders.