mitzi.com Reviews | Read Customer Reviews of mitzi.com

mitzi.com Reviews | Read Customer Reviews of mitzi.com

mitzi.com reviews

Showing 28 reviews with 1 star · Clear filters

Sara K.
Jun 30, 2023
This item never shipped I ordered over…
This item never shipped I ordered over 2 weeks ago and have reached out to customer service but never heard back.
Response from mitzi.comJul 5, 2023
Hi Sara, Thank you for your feedback! We sincerely apologize for the issues with your order. Mitzi has made the below updates to comply with the recent announcement by the Department of Energy banning the sale of incandescent screw base light bulbs as of July 31, 2023. These updates impact your recent order. Unfortunately, these regulations are out of our control, but we do apologize for any inconvenience as we always strive to keep our customers happy and informed! • To comply with DOE federal regulations, we have redesigned and are currently testing our extended LED bulb assortment. • All bulbs sold by Mitzi on or after August 1, 2023, will be ENERGY STAR and Title 20 and 24 compliant. • Also, starting on August 1, bulbs will no longer be included with Mitzi fixtures. • Mitzi will sell our current inventory of bulbs through July 31, 2023. However, once the banned bulbs are depleted, they will no longer be available for sale. Love & light, The Mitzi Team
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Tracy C.
Jun 24, 2023
Do not buy!! Bulbs blew first use!!
Do not buy. The fixtures have incandescent lights they are discontinuing. New LED bulbs are $34 each!!! This is $544 in new bulbs to make them all match by replacing all 15 in the fixtures I bought. They should send me these for free. Misleading to say they include bulbs. I cant believe I wasted $2500 on these lights for my brand new home. Bulbs blow. No one will replace them. $18 each per bulb!! Lights are beautiful but the bulbs blew out immediately the same week they were installed in several of the Meadow lighting fixtures in my new home. Installed by a certified electrician too. While I bought them from Overstock they pointed me to the Manufacturer Mitzi who had also pointed me back to Overstock. Still no one has agreed to send me new bulbs. Infuriating bc I put the Meadow fixtures throughout my home and spent over $2500 only to have light w bulbs out. Horrible. Terrible customer service.
Response from mitzi.comJun 26, 2023
Hi Tracy, Thank you for your feedback! We sincerely apologize for the issues with your order. We would love to make this right for you. Please look out for an email from us soon. Love & light, The Mitzi Team
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customer
Jun 11, 2023
I have emailed twice regarding my…
I have emailed twice regarding my order. I ordered my lamp on 5/30/2023. I have not received it, nor do I have a tracking number or the carrier name. I am very dissapointed
Response from mitzi.comJun 12, 2023
Dear Customer, Thank you for your feedback! We sincerely apologize for the issues with your order. We would love to make this right for you. Please look out for an email from us soon. Love & light, The Mitzi Team
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Julie
Apr 8, 2023
I ordered the wrong size light bulb and…
I ordered the wrong size light bulb and wanted to exchange them. No one replied to my contact form or my phone call to Hudson Valley. The worst customer service ever!!
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Jerry
Apr 7, 2023
Unsubscribe me !
Unsubscribe me !
Response from mitzi.comApr 10, 2023
Hi Jerry, Thank you for your feedback! We have unsubscribed you from our email and SMS newsletters. If you have any further questions, please feel free to reach out to us at [email protected]. Love & light, The Mitzi Team
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Chip
Apr 7, 2023
Ordered on December 15
Ordered on December 15. Item shipped next day. Sat in warehouse for a month and you refused to contact warehouse or arrange for new shipment. You refused to offer refund or ship new item until I disputed charge.
Response from mitzi.comApr 10, 2023
Dear Customer, Thank you for your feedback! We sincerely apologize for the issues with your order. We would love to make this right for you. Please look out for an email from us this week. Love & light, The Mitzi Team
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Shelley
Apr 7, 2023
Was never able to establish trade…
Was never able to establish trade account.
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Tracy
Apr 5, 2023
Bad Service
Our order never arrived. It was listed as sent but also stored in your warehouse. Your abysmal customer service did nothing until we finally disputed the credit card charge a month later. You finally at least issued a refund for the several thousand dollar order. What a shame. Your fixtures are attractive and high quality.
Response from mitzi.comApr 7, 2023
Dear Tracy, Thank you for your feedback! We sincerely apologize for the issues with your order. We would love to make this right for you. Please look out for an email from us soon. Love & light, The Mitzi Team
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