Mitek SystemsReviews of miteksystems.com

Sadly my grandmother passed away recently and we need to close her Natwest account and transfer funds. Despite numerous attempts Mitek will not accept any ID documents from the executors of her will. Thankfully the funds are only hundreds, not thousands, but it is extremely unhelpful during a stressful time.

Terrible. I tried driving licence and passport both rejected. I and others could read the details but their systems and Ai could not. Looking for another bank now.

What a waste of time! I tried to use the mobile phone method to identify myself. It would not proceed even though I had entered the correct phone number. It offered a link to help which was of no help at all. I scrapped the application. The Building Society that uses this Mitek software has lost my business. But they'll never know and I imagine Mitek don't care. Systems are obviously designed to eliminate hassle for the companies and pass on any pain to the customer.

Even though I was actually on my phone (iphone) mitek suggested I "go to my phone" .. tried my ipad AND my laptop I now suspect that Natwest didnt really want me as a customer but didnt want to outright reject me me... How can such a worthless piece of garbage continue to be used?

Seriously, if companies expect us to use this joke to provide ID, they will lose customers! 5 times I've had ID rejected, on this occasion and recall similar issues previously. Don't force customers to use a broken system!

Mediocre ! MITEK keeps rejecting the passport capture. Also phone auto-rotate out of sync with App so had to use a different phone. Have not been able to open CreditCard Balance Transfer with NATWEST for this reason.

I have had an absolutely horrific experience with this service trying to identify my identity for one of dormant accounts with NatWest. I have tried to upload my documents and I would have various messages received that this or that is wrong with my pictures. I complained to NatWest as three branches I visited all have been closed by the bank so more and more customers are pushed to using digital systems. Then I was sent a link to my phone to upload the documents again with the link in the messages this time, I uploaded the documents and received the confirmation that the documents were received. Two weeks later I again got the message that the passport photo was rejected not sure why. All in all it took me ages to identify myself but I am getting nowhere. At the same time I am a frequent traveller and use my passport to identify myself for travel dozens of times each year with never experiencing any issues. This is an absolute useless and frustrating service which has been pushed on to us and which I personally was unable to use.

Frustrating and disappointing exp with Mitek ID accreditation for big UK bank. First of all told me my passport was rejected for being blurry. It's a scan, and there is no option to confirm. So they accepted a photo then deny it later... Then they wouldn't accept any file saying it's over 30mb. It's a live photo using your software- I have no control over the size. I think children in schools can build apps to read text with AI nowadays. Not sure big banks should be trusting this shit show with their AI slop. Just hire a human who knows how to read.