Mitek applies its global digital identity verification technologies to optimize the mobile user experience for thousands of financial services organizations. Smart, fast and secure digital identity verification empowers customers to onboard quickly, ac...
Mitek Systems (miteksystems.com) has 129 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Claim this listingInternet & Software · El Monte, California
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129 approved reviews, newest moderated first
Andy Z.
Mitek cannot accept perfectly normal UK driving licences that were issued for many years without a barcode of any kind (true between 2021-2023 for sure and possibly for many other years) Welcome to validation hell
Adrian P.
This situation is unacceptable. I have submitted my pay slips on three separate occasions, and each attempt has resulted in the same message: "We can't identify you. Please try again." I have tried four different methods to resolve this, all yielding the same outcome. Furthermore, there is no explanation provided for the repeated failure, which is a significant systemic flaw.
P F.
This site can't ask for your permission! 'Close any bubbles or overlays from other apps. Then try again.' HOW? What bubbles? What overlays? What apps? Everything on Android is an app! Mitek offers no explanation of how to do this. Therefore it is impossible to use Mitek for ID verification to set up online banking via an Android phone. Much of the problem is with the disgusting Android/Google ecosystem that tries to steal your personal data; so in this, Mitek are doing a good job. But it's useless on an Android phone. So why are banks using it? A waste of an hour.
Steven
Poor experience with adding a credit card to my NatWest account. I already have an account so not sure why I need to now upload new id. However the name on my photo id is different following marriage. I can't update them as my certificate is with another company to update their record. I've decided to move all my banking and mortgage away from the NatWest. Mitek doesn't seem to have much to point you towards help or any assistance.
Luke S.
it's the 6th time i do the verification and it says finished, verification complete. and the website using it keep saying it isn't and it's been asked me to do it again over and over. Only an italian trash like subito.it could use such a scam of a service. i wonder who i gave my passport photo and my selfie 6 times to
Zac E.
Poor service proving income. Natwest requested income information for credit card application. Provided 3 months payslips but because a non-consolidated bonus appears on one, they reject the whole application, even though proper explanation provided to the Mitek and the payslips ultimately show proof of income. Had to go back to Natwest to complain and still awaiting remedy.
Dee V.
Shocking facility
lasisi A.
I have a very unpleasant experience using mitek for Natwest Identity confirmation. The options are too few and if things don't go exactly as they imagined, they are quick to reject not minding the document will achieve the same thing. I think someone needs to let NatWest know these things before it blows back in their face. A lot valuable customers are been turned away because of Mitek's lack of imagination. As an international student in the UK, I don't have a utility bill to confirm my address, but I have got a letter of introduction from my University and a contract agreement from my landlord, what else would they want?