Found two jackets I rather liked online and bought them. The first jacket was fine I guess, pretty much what i expected but definitely not terrible, the second one was a different story.
The second jacket arrived later then the first, was the wrong size then I ordered and the internal lining weren’t stitched together properly leaving holes. I contacted them with photos and explained the situation expecting since it was very obvious and apparent what was wrong that they would be easy to work with.
Instead they told me that the best I they can do for a give me a discount to but the jacket again from then essentially rolling the dice to see if this time I’m a winner or I could pay to ship the jacket back to them on the trust that they will then pay me back for the cost of the jacket alone shipping not included.
When I went to leave a review online I found that they don’t have a way to do so as far as I could see at the time which should have been my first indicator that they are a scam website.
I told them to go stuff themselves and that I wouldn’t give them anymore of my money if they won’t give me any reason to.
I’m essence buying from mistymen is like a mystery loot box, you might win an average jacket or you might be nothing.
RG
RG
Suspicious customer service...
I bought two jackets from this website. The page looked good, and their clothes look nice and at a good price.
When I bought the jackets, they told me via email that I would receive the tracking number of the shipment in a few days.
Many days passed and when I wrote to them to follow up, they told me that the shipment would take a while, but they told me not to worry.
I never received the shipping guide, and suddenly I received the jackets. At that moment everything seemed in order. However, one of the jackets was bigger than the other, and they have their exchange policy without any problem. I proceeded to write to them and request the change... no refund, I just wanted them to change one of the jackets.
They asked me to send proof of photos or videos to verify that one of the jackets was indeed bigger.
I recorded two short videos with both jackets so they could see the noticeable difference that one of them was bigger. I gave them everything they asked me for.
They told me that the relevant department was already reviewing my videos and photos.
I was patient and wrote them again for instructions on how to send the jacket so that they would send me the correct one.
Once again, they replied that they were still reviewing my case and asked for my patience.
I agreed and waited more days.
I wrote to them again, and they answered something that didn't make sense...they wrote me the following:
Would you please contact the customer to measure the clothes in detail? Maybe they are from different batches.
Best regards, ModaCRise
I was asking them what were they talking about. I didn't understand what they were asking me for.
I gave him more days. I was already upset I asked them what was the whole problem to change the jacket. I was very confused and frustrated that they did not attend to my request to change my jacket. And they never answered me again.
I ordered the jackets at the beginning of March 2023 and received them on March 27, 2023. I wrote on March 30, and so far, which is April 19, 2023, I have not received any attention.
My observations:
• The page does not have an address.
• There is no phone to call.
• I always felt that the answers were generated by a machine, and there was no human behind the answers... I can't confirm it, but the last answer that didn't make sense was what made me think this.
• I never received concrete answers to my requests.
• In addition to the email that I had exchanged all the conversations, there is another email that I wrote to be attended to, but it came back to me that that email did not exist.
Conclusion: They did not scam me, in the end, I did receive the jackets, but the whole process was mysterious, and they announce in their policies that they will refund your money or exchange your product without any problem anywhere in the world.
I am in Canada, and I don't know where this company is.
My experience leads me to suggest avoiding buying from this company, it is not clear who you are talking to.
I hope it helps... regards.
