MIRA SafetyReviews of mirasafety.com

Products speak for themselves, but the customer service is what sets them apart. As a private business owner I stress to my team the objective of a great customer experience and the value of customer service. The MIRA team handled an awkward and unfortunate situation professionally, rationally and without hesitation. They earned my loyalty!

Avoid! Faulty CM-8M gas masks. As a past customer, I was eager to order gas masks even though they are very expensive. I assumed the quality would match the price. I was very wrong and very disappointed. The CM_6M mask seems fine but the upgraded top-of-the-line 8M has a tiny little hydration tube that cannot be reached by any human mouth. None of the YouTube reviews mentioned it so it was a surprise. A friend of mine also bought one and has the same issue so it is a design flaw. We contacted Mira numerous times and asked for a fix. Their eventual answer was it is fine the way it is. RIDICULOUS ANSWER! They then said that the the solution is to 'squish the mask hard to your face to drink"! Seriously? This is a $325 mask not including the $75 filter. So, in order to use the mask in the type of emergency situation it is designed for, they expect you to connect a specially designed canteen (CAN'T use other water containers so don't lose it!) to the tube on the front of your mask and hold it above your head to get flow. Then you have to set your gun or knife or anything else in your other hand down so you can "squish" your mask to your face AND hold it that way the whole time you need to drink, and repeat every time you need a drink. It is very difficult to do and seems insanely stupid to do with a piece of emergency life saving gear. If you are wearing this mask you are in a dangerous situation and you will get thirsty and you will be sorry! Here is the kicker- they refuse to accept a return 'due to Covid' and 'difficult times'! Covid was 2 years ago and now it's me that has the difficult times. Do not buy from this company!

First of all I want to commend Heidi in customer service. Being an individual who has been in the customer service industry for years, I can spot a great representative when I see one. She has always been kind and very respectful and patient with all of my needs and requests. The products that MIRA safety provide are of the highest quality and that means a lot in today’s world. I am now and will continue to be a loyal customer of MIRA safety. Shoutout to the MIRA team for all the hard work and effort you put into all the orders and what you are doing for the average citizen. I am very grateful to have found your company! You are making a HUGE difference in todays world and all of you should be proud of the things that you do! Thankyou. Your satisfied customer, -Jeremy

The customer service experience was great

I ordered level 4 plates when I recieved them they were already a yr and 5 months old I tried to contact customer service and no one has even call me back amd that was 3 weeks ago

The gas mask quality is absolutely terrific. And the lvl. 4 plate quality is great too. I would 100% put my life in the hands of these products. Shipping was great, and, unlike some other brands out there, I didn't have to oversee anything. MIRA Safety got everything worked out. The only problem I had was that the CM-8M gas mask was out of stock for quite a while, which made it hard to get my hands onto it.

High quality product delivered quickly. Would trust in an emergency.

Customer support is great. Product is not. The straps are very low quality. They are super thin and do not pull tight very well to get a good seal. The drinking straw is super short you have to smash mask against face to reach it. The connection is a proprietary connection to the provided canteen. The cap on supplied canteen does not fit on any other canteen the threads are also proprietary. The filter also shipped a week later than the rest of the order. Very disappointing.